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When Klaviyo removes SMS consent automatically

Learn when Klaviyo will automatically remove consent from an SMS subscriber.

Understanding when SMS profiles merge

Learn how SMS affect profiles in Klaviyo, including how email and phone number contacts merge into one cohesive profile and what unique scenarios are cause for exceptions.

How to remove SMS consent from a single profile

Learn how to manually remove SMS consent from a Klaviyo profile. For information on removing SMS consent for multiple profiles, please see our article on bulk unsubscribing SMS consent.

Recommended SMS segments reference

Learn how to create segments that will level up your SMS marketing strategy. Segmentation allows you to better understand your audience and send targeted messages in Klaviyo.

How to create a segment of SMS subscribers

Learn how to create a segment of all of your opted-in SMS contacts.

How to create an SMS error segment

Learn how to create a segment of SMS subscribers who are currently unable to receive your messages. This segment will be based on SMS errors, and it’s important to exclude the segment from your campaigns.

How to segment SMS subscribers by country

Learn how to group your SMS subscribers by their country.

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