How to remove SMS consent from a single profile

You will learn

Learn how to manually remove SMS consent from a Klaviyo profile. For information on removing SMS consent for multiple profiles, please see our article on bulk unsubscribing SMS consent. 

Only Owners, Admins, Managers, and Analysts can remove SMS consent in a profile. 

Remove SMS consent

Removing SMS consent from a profile means you will no longer be able to send them text messages. Unless the profile resubscribes to SMS marketing (e.g., via a signup form), they will automatically be skipped for all future SMS. 

To remove consent from a profile:  

1. Navigate to the Audience > Profiles tab or search by name or phone number.
2. Click the recipient who you want to remove SMS consent for.
3. On the Details tab, select the menu next to the SMS channel
4. Click the Unsubscribe from SMS.
5. Click Unsubscribe from SMS to confirm you want to remove consent for SMS.

Outcome

You will see a red indicator next to their phone number to indicate the profile is no longer consented to receive SMS marketing, as shown in the example below.

Going forward, you will not be able to text this profile unless they resubscribe to SMS. 

Additional resources

• How to bulk unsubscribe SMS contacts in Klaviyo
• How to clean SMS lists
• Understand consent in profiles