Troubleshooting empty cards on analytics or overview dashboards
You will learn
Learn how to troubleshoot and fix empty cards that are appearing in your analytics dashboard (also referred to as the overview dashboard).
Troubleshooting empty cards
If you do not have data in specific cards, you will see an empty card, as shown below.
In order to pull in data, adjust the date range to include a longer period or select a different conversion metric.
For SMS, campaign, flow, and deliverability performance cards that appear blank, this may relate to the time or conversion metric you chose or if you did not send any flows or campaigns during this time.
If you see a card that notes “Something is wrong,” there may have been a brief issue processing your data. Manually refresh the dashboard to reload this card.
Additional resources
- Getting started with reporting
Learn about the different robust Klaviyo reporting tools available in your account. Klaviyo is built to help your business grow and strengthen your relationships with your audience by putting data to work. Segmentation and automation tools allow you to personalize and target your communication efforts across channels to boost engagement and drive business growth. However, in order to understand how well your business strategies and marketing efforts are working, you need proper reporting to measure and analyze performance trends over time.
- Getting started with analytics or overview dashboards
Learn how to use analytics dashboards (also referred to as overview dashboards) and understand how each data card can measure performance. Once you send messages from Klaviyo, this dashboard is a place to visualize the data points and trends that matter most to your business.
- How to build an analytics or overview dashboard
Learn how to build a dashboard to visualize all email, SMS, flow, and deliverability trends, and understand the health of your business. Dashboards (also referred to as overview dashboards) provide an all-encompassing, customizable report detailing your success across each marketing channel.