You can add subscribers to an existing list by either uploading new contacts or by using Quick Add.
Before adding contacts using either of these methods, turn flows triggered by the list to manual. Once the import is complete, wait a few hours and then set the flow back to live.
Upload New Contacts
If you are interested in adding subscribers to an existing list, first navigate to the list. From Lists & Segments, find a list and click on it.
Next, click Manage List in the upper right-hand corner, followed by Import Contacts.
You will see two options here: Upload file and Upload via copy/paste.
When you upload a CSV to a list that triggers a flow, the flow will be sent to everyone once they are uploaded. If you do not want this to occur, set your flow to manual. After the import is complete, wait a few hours before going back into the flow and deleting the people who you do not want to receive the email. Then, switch the flow back to live.
Select Upload file. Then drag & drop your CSV file.
Learn more about formatting your CSV file.
Before your file is uploaded, you'll be asked to review your import.
The import review screen allows you to map the columns in your uploaded CSV to Klaviyo fields. The Klaviyo fields represent where your data is stored on your contact's Klaviyo Profile.
Here, if you don't have GDPR consent fields already stored in your CSV, we can create them for you. To do this, click Add GDPR specific consent. Then, you will be prompted to specify the types of consent the contacts on your list have given. This information will then be stored on their profile as custom properties.
If you're uploading Klaviyo special fields, the datatype is already selected for you and you're unable to modify it.
If you're uploading custom properties, you can select the field you'd like to map them to, along with the datatype.
If you're uploading custom properties, select the field you'd like to map the properties to and select the data type. You can also add a new custom property by typing the new property name and selecting Create option.
When you're finished mapping your Klaviyo fields, click Start Import.
Upload via Copy/Paste
Select Upload via copy/paste.
Paste contact information in this format:
Both of these options will allow you to add contacts just as you would if you were creating a new list. For instructions on how to do this, click here.
If you would like to quickly add a handful of individuals to your list, you can also use the Quick Add option instead.
A few things to keep in mind:
- Never add contacts to a subscriber list that have not intentionally opted in -- this is against Klaviyo’s Terms of Service.
- We will automatically keep customers from joining the same list more than once. This means if you are trying to import a file containing subscribers that are already on your list, you will notice that these duplicative records will not get added. For example, if you'd like to add a custom property to everyone a list, you can safely re-upload the list with the custom property attached without creating duplicate profiles.
- We will automatically skip email address entries that do not have a valid format. A valid email address such as email@example.com is made up of a local part, an @ symbol, then a case-insensitive domain part. If any of the required parts of a valid email address are missing, we will consider the email invalid. If there are erroneous spaces in the email address, we will also consider the email invalid.