Olark data in Klaviyo
When an Olark chat finishes, Klaviyo will automatically record who the chat was with and any custom properties you set on that chat. If a chat was anonymous, Klaviyo will not store any of the chat's data.
There is one Olark metric tracked in Klaviyo: Chatted on Website. Navigate to the Metrics tab in Klaviyo (under the Analytics) dropdown, you can view and filter al recorded events by filtering to the Chatted on Website events.
As a part of the Chatted on Website metric, Klaviyo automatically receives the following information about a customer (if available):
- First Name
- Last Name
- Organization
- Phone Number
- City
- Region
- Country
You can expand an event to see the “From” field, as well as the chat message. If there’s no location information available, Klaviyo will automatically use IP geolocation to determine where a customer is located. Klaviyo also records any custom properties you may have set for a customer.