View Your Account's Billing History

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Overview

This feature can simplify how you organize your financial records, alert you to any potential issues with payment processing, and allow you to keep track of what plan upgrades you’ve made and when.

You are able to view the amount, a short description, the status, and the date of each payment. If you click into a particular payment, you will also be able to see a more detailed invoice that you can save or print for your records.

View Your Billing History

The Billing History tab is located in the admin area of your account.

To view your billing history, click on the Account tab in the upper righthand corner of your account. From here, find the Billing tab and select Billing History from the dropdown. The first page will display your ten most recent payments.

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In the Invoice column, there is a list of payment amounts, the invoice ID, and a link to a more detailed invoice for each individual payment. The next column is the Description column, which will indicate one of two things:

  • If the bill was for a monthly payment, the description will indicate the size of the plan you were billed for and the time period for which you were on this plan.
  • If the bill was for a plan upgrade, the description will indicate the size of the plan you switched to.

The Payment Status column will tell you whether a payment was made and, if so, when. If a payment failed, this will also be reflected here.

The Bill Date column indicates the date the invoice was created. Please note that this is not necessarily the same date as when the card on file was actually charged.

For a more detailed view of each payment, click on the invoice ID. In addition to the information that is displayed in the Billing History tab, you will see the name, street address, and email address of your organization. You will also see the last four digits of the card that was charged for the payment.

For all billing related questions, please contact our Success Team.

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