How to Contact Support

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Overview

Free Plans

We have many customers with free plans using the Klaviyo platform. At this time, we are only able to offer live chat support to customers on paid plans. Our Help Center provides a robust, searchable database of information on all Klaviyo's features, as well as best practice tips and tricks. Here, you can find tutorials, articles, demo videos, and more. We will continue to provide support to all customers by updating and adding content to our Help Center.

When you're logged into your Klaviyo account, our in-app support features can be accessed via the Support link in the top menu bar. From this location, you can:

  • Search the Klaviyo Help Center
  • Email support
  • Live chat (available for customers on paid plans only)

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Email Support

Email support is available between 6am-10pm ET on weekdays and 10am-4pm ET on weekends. 

From any main page within Klaviyo, find the Support link in the top menu bar. If you can't find what you're looking for after searching our Help Center, feel free to reach out.

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The Community

The best answers to your questions can often come from other Klaviyo users. The Community is a place for you to learn, grow, and share best practices to level up your marketing strategy and Klaviyo skillset.

There, you can share strategic ideas, provide insight into topics you’re familiar with, and ask questions in a supportive peer-driven environment. Create an account using your Klaviyo login email to join the conversation and learn from users like yourself.

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Live Chat

We offer live chat for customers on paid plans between 9am-5pm ET Monday through Thursday, and 9am-4pm ET on Fridays.

To access live chat, click the account dropdown and select Live Chat. You can also access live chat after clicking Support and searching the Help Center.

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Unable to Access Live Chat?

Some ad blocking software or browser add-ons may prevent the live chat option from appearing in your account dropdown menu. If you're on a paid plan and you're experiencing difficulties accessing live chat, please try disabling any ad blockers or browser add-ons. If the problem persists, reach out to our Customer Success team by email.

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