How to contact support
Contact support
Support is moving to Composer. During the rollout, selecting Support may open the new Support modal or the existing Support experience. Use the support options shown in your account, and continue existing conversations where you started them. You can also visit klaviyo.com/support.
If you are locked out of your account or have an invoice inquiry, submit a ticket through our request form.
Support for free vs. paid plans
We offer email and chat support to customers on all paid plans. In-app chat support is available through Composer.
Customers on free plans have access to a 60-day trial of email support, along with a variety of other resources including the Help Center, Academy, Klaviyo Community, and interactive live trainings.
Klaviyo support hours
Chat support | ||
Paid Accounts | 24/7 | 24/5, weekend hours vary by plan |
Free Users | Access in their first 60 days | Virtual assistant |
Local business hours
Region | Hours |
Americas | 9 a.m.–8 p.m. Eastern Time |
Asia-Pacific | 9 a.m.–5 p.m. Australian Eastern Time |
Europe, Middle East, Africa | 9 a.m.–5 p.m. Greenwich Mean Time/British Summer Time |
BFCM Support Hours
We offer additional email and live chat support hours on Thanksgiving and through Cyber Monday for all customers on paid plans:
Thanksgiving | Black Friday | Saturday | Sunday | Cyber Monday | |
Live Chat | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
Email Support | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
How to contact support in Klaviyo
Chat support in Composer
The new Support modal lets you choose how you want to contact support.
- Log into your Klaviyo account.
- Select Support in Klaviyo. Depending on your layout, Support may appear in the side navigation or header menu.
- If the “Support is moving to Composer” modal opens, select Get support in Composer.
- Enter your support question in Composer. Composer will try to answer your question. If live chat is available and additional help is needed, Composer may offer the option to chat with a human.
- Select Chat now with a human to connect with a support specialist.
Chat support in the existing Support experience
During the rollout, selecting Support may still open the existing Support experience.
- Select Support in Klaviyo.
- Review the common questions, or select Chat support.
- Enter your question in the chat.
- The virtual assistant will suggest relevant resources. If it cannot answer your question and your plan includes chat support, you may be added to the live chat queue.
If you already started a conversation in the existing Support experience, continue it there.
Email support
- Select Support in Klaviyo.
- If the “Support is moving to Composer” modal opens, select Submit an email ticket. If the existing Support experience opens, select Email support. Fill out and submit the form. Email support is asynchronous, so a support specialist will follow up after you submit your request.
You can also go to klaviyo.com/support to view available support options.
Account access or invoice questions
If you are locked out of your Klaviyo account or have an invoice inquiry, submit a ticket through the account access request form.
The Community
The best answers to your questions can often come from other Klaviyo users. The Klaviyo Community is a place for you to learn, grow, and share best practices to level up your marketing strategy and skillset.
There, you can share strategic ideas, provide insight into topics you’re familiar with, and ask questions in a supportive peer-driven environment. Create an account using your Klaviyo login email to join the conversation and learn from users like yourself.
Frequently asked questions
Is klaviyo.com/support going away?
No. You can still use klaviyo.com/support to view support options and submit an asynchronous email support ticket.
Is Composer replacing email support?
No. Composer is the new in-app chat support experience. Email support remains available through klaviyo.com/support for eligible customers.
Will contacting Support use my Composer Credits?
No. Contacting Klaviyo Support in Composer does not use Composer Credits.
Why does Support look different in my account?
Support is moving to Composer. During the rollout, some accounts will see the new Support modal while others will see the existing Support experience. Use the support options shown in your account, and continue existing conversations where you started them.
What happens when I select Get support in Composer?
The Support modal closes and Composer opens a new conversation for your support question.
What if I already started a chat in the standalone Support experience?
Continue that chat where you started it. Start new chat support questions in Composer once it is available in your account.
How do I reach a human support specialist?
Ask your question in Composer or the existing Support experience. If your issue requires additional help and your plan is eligible for chat support, you may be connected with a support specialist.
What if I can't access chat?
Some ad-blocking software or browser add-ons may prevent chat options from appearing. Try disabling any ad blockers or browser add-ons, then refresh Klaviyo.
If the problem persists, go to klaviyo.com/support to submit an email support ticket.
Unable to log into your Klaviyo account?
If you have been locked out or are unable to log into your Klaviyo account, submit a ticket through our account access request form. From there, a member of our support team will assist in retrieving your access.