How to Schedule Custom Reports

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Overview

You have the option to schedule a report to auto-run at a specific date and time and be notified via email when your results are ready. This way, you can set up your reports to automatically run and pull data for your review.

Note that the current limit of scheduled reports is set to ten scheduled reports per user per account. If you would like to schedule more than ten reports, please contact our team.

Schedule Your Reports

To schedule your report, navigate to the Analytics tab and click on the Custom Reports tile. From here, choose an existing report or create a new custom report.

Once inside your report, above your Results Preview, click Schedule Report. Note that if this is a report that you just created, you will need to click Save & Run Report before you can schedule this report.

View of the Custom Reports main page inside Klaviyo

From here, you will be presented with the scheduling wizard to set up details about your report and delivery options.

Modal that appears to schedule your custom reports to deliver to you automatically

To choose the date that your report will start sending to you, fill in a Start Date or click on the calendar icon to choose a Start Date. By default, the start date will show the next date.

Note that unless you cancel your scheduled report, your report will continue to re-run, depending on the frequency you chose.

Modal for scheduling custom reports in Klaviyo with Start Data highlighted to choose a date

Once you have chosen your report’s Start Date to begin delivery, you will then have the options to choose how frequently and at what time you are alerted when your report is ready for download. To do so, select the following dropdowns:

  • The Delivery Frequency dropdown menu will provide you the options to either receive your report email notifications weekly or monthly, depending on your chosen start date. Note that the frequency will default to weekly notifications.
  • The Delivery Time dropdown menu represents the local time that you will receive the notification about your report. In this dropdown, you can choose any hour of the day to receive your notifications. The time that you choose will match your account’s local timezone. Note that the time will default to 9 am local account time

Modal for scheduling custom reports in Klaviyo with Start Data highlighted to choose a delivery frequency

Depending on the size of your report and the amount of data it contains, it may be necessary for the reports to run up to two hours in advance of the scheduled time in order to ensure on-time delivery. Thus, your report may not contain data right up until send time.

Once you have chosen your frequency and delivery time options, click Schedule Report.

In the schedule reports wizard in Klaviyo, the Schedule Report button is highlighted showing how to finish scheduling

When you have scheduled your report, you will see the chosen frequency appear in your Custom Reports overview section under the Scheduled column.

In the Custom Reports main page in Klaviyo, the Column for Scheduled is highlighted to show if a report has been scheduled weekly or monthly

Report Email Notification

Once you have scheduled your report, you will receive an email notification when your report is ready for download. This notification will be sent at the time and frequency you had previously set up. For security purposes, scheduled report notifications are only sent to the user who created the schedule and cannot be emailed to non-Klaviyo recipients.

In this email, click the link here to start your download to be taken to your report. Once you log into your account to retrieve your report, your report should automatically begin downloading for you.

If you do not see your report at first, make sure you are logging into the correct Klaviyo account where you originally created and scheduled this report.

Example of an scheduled report email notification that you will receive from Klaiyo with a link to your paricular report to download

If you did not receive your notification at the time and day you scheduled, we advise you to first check your spam folder. It’s also important to note that this notification will be sent to the email address associated with the Klaviyo account where you had scheduled the report.

Editing or Canceling Scheduled Reports

If you want to edit the scheduled report details or completely remove a scheduled report, navigate to the Analytics tab and click Custom Reports. From here, you can either click on the name of the report or hover over the report and click Edit Report.

View of a report in the main Custom Reports page in Klaviyo where you can either click or hover over the name to Edit Scheduling

Once inside the report, click Edit Schedule to open the scheduling wizard to adjust the scheduling details. Note that to edit the delivery frequency, you need to first update the Start Date as well.

View of the Schedule Reports wizard in Klaviyo in which to edit your existing scheduled report

Once you have updated your frequency and delivery time options, click Schedule Report. Your report will now run and deliver with the latest options you have set up.

In the schedule reports wizard in Klaviyo, the Schedule Report button is highlighted showing how to finish rescheduling

You can also choose to completely unschedule or cancel a report from running should you need to.

Once inside the report, click on the dropdown to the right of the Edit Report button. This will open a dropdown exposing the Cancel Schedule option.

Click Cancel Schedule to completely remove the scheduling function of this report.

View of the Cancel Schedule button next to the Export Button in order to cancel scheduling inside a report

You can then check to ensure that your report has been successfully unscheduled by navigating to the Custom Reports overview section under the Scheduled column. Your report should show as “None” in the Scheduled column.

Note that if you choose to completely delete a custom report, you will also automatically lose any scheduling associated with the report itself.

In the Custom Reports main page in Klaviyo, the Column for Scheduled is highlighted to show if a report has been rescheduled weekly or monthly

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