How to collect SMS consent at checkout on WooCommerce

You will learn

Learn how to start collecting SMS consent at checkout with your WooCommerce store. 

Before you begin

Note that you must: 

• Have integrated your WooCommerce store with Klaviyo and are on version 2.4.0 or higher of Klaviyo’s WooCommerce plugin in order to enable consent at checkout.
• Have turned on SMS in Klaviyo.
• Create a mobile terms of service.
• Update your privacy policy.

You can only collect SMS consent where Klaviyo SMS is available. See this article for information on where you can use Klaviyo SMS. 

Please note that SMS consent will not sync from WooCommerce to Klaviyo if your company is age-gated. 

Turn on SMS consent at checkout for WooCommerce

The only changes you need to make to collect SMS consent at checkout are done in Klaviyo.

1. In Klaviyo, click your account name in the lower left corner and then select Integrations.
2. Select WooCommerce. 
3. On the integration settings page, scroll down to the SMS Subscribers section and check the box Collect SMS subscribers.
4. Select a list from the dropdown. Those who accept SMS marketing via the checkbox will be subscribed to the list you select. Consent is sent to Klaviyo after the customer clicks the submit order button during checkout and the order is created in WooCommerce.
5. Under SMS marketing consent label, include the text you wish to appear next to the checkbox on your checkout page.
6. Next, add SMS consent disclosure text, which is required for TCPA compliance. Use the default Klaviyo consent language or add your own.
7. When you are done, click Save settings in the lower right corner.

If you want to stop collecting consent at checkout, navigate to Integrations > WooCommerce and uncheck the Collect SMS subscribers box. 

Outcome

Consent will now sync to Klaviyo after someone:

1. Inputs their phone number.
2. Selects the checkbox to accept SMS marketing,
3. Finishes placing their order (consent will not be synced until the order is placed).

This will help you quickly grow your SMS list so that you can expand your reach on this channel.

Additional resources

• Learn how to write impactful SMS copy.
• Learn the basics of using SMS and email together.
• See how to use popups to collect SMS consent.