Campaign SMS and MMS Benchmarks

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Overview

Once you send an SMS or MMS campaign, you may wonder what type of engagement rates to expect. For instance, what is an average click or conversion rate? What is the maximum unsubscribe rate should you expect?

This article runs through the average click, conversion, and unsubscribe rates for both SMS and MMS campaigns.

Callout: The information below is based on data from all Klaviyo customers using SMS. These ranges may vary depending on your industry and audience.

SMS

Click Rate

Great 14.6% and above
Good 10.5–14.5%
Room for Improvement 7.3–10.4%
Critical Less than 7.3%

Conversion Rate

Great 2.1% and above
Good 1.0–2.0%
Room for Improvement 0.5–0.9%
Critical Less than 0.5%

Unsubscribe Rate

Great Less than 0.6%
Good 0.6–1.0%
Room for Improvement 1.1–2.8%
Critical 2.9% and above

MMS

Click Rate

Great 14.8% and above
Good 10.7–14.7%
Room for Improvement 7.5–10.6%
Critical Less than 7.5%

Conversion Rate

Great 3.1% and above
Good 2.0–3.0%
Room for Improvement 1.0–1.9%
Critical Less than 1.0%

Unsubscribe Rate

Great Less than 0.2%
Good 0.2–0.8%
Room for Improvement 0.9–1.4%
Critical 1.5% and above

Additional Resources

Check out SMS and email deliverability benchmarks in the following articles: 

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