Learn how to manually remove SMS consent from a Klaviyo profile.
Only Owners, Admins, Managers, and Analysts can remove SMS consent in a profile.
Remove SMS Consent
Navigate to the Profiles tab or search by name or phone number. Click the recipient who you want to remove SMS consent for.
On the right-hand side, locate Channels. Under the phone number, click Show consent details to show additional information.
Next to Method, you’ll see how the profile opted in (e.g., via a form) followed by an Unsubscribe from SMS link highlighted in blue within parentheses.
Click the Unsubscribe from SMS link. A modal will popup to confirm that you want to remove the profile’s SMS consent. To confirm, click Unsubscribe from SMS.
You will then see a red X next to their phone number to indicate they are no longer consented to receive SMS marketing, as shown in the example below.