FAQ: Does smart sending on an email take SMS messages into account, and vice versa?

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Does smart sending on an email take SMS messages into account, and vice versa?

Smart sending for emails will only take the received email metric into account, and smart sending for SMS messages will only take the received SMS metric into account.

Therefore, if someone receives an email, and within your smart sending window for SMS, is scheduled to receive an SMS, they will still receive the SMS.

You can learn more about smart sending here

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