Klaviyo and Google Analytics Tracking

Overview

When creating a campaign or a flow, you can have Klaviyo automatically add tracking variables to links so you can see the results in Google Analytics.

Add Google Analytics Tracking for a Flow Email

You can turn on Google Analytics tracking for an individual flow email by clicking to edit the email, and navigating to the Review tab.

On the Review tab for each flow email, you will see a section called Tracking

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Here, you will have the option to enable the automatic addition of UTM parameters to all links:

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Add Google Analytics Tracking for a Campaign

When creating a campaign in Klaviyo, you can check the Add Google Analytics tracking to links box to have Klaviyo automatically add UTM parameters to all links in your email.
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Here's how links will be tagged:

  • utm_medium: email
  • utm_source: list_or_segment_name
  • utm_campaign: campaign_name (campaign_id)

Comparing Klaviyo Conversion Tracking and Google Analytics

Because Google Analytics uses pixel tracking while Klaviyo uses data directly from your database, it's likely the analytics between both services won't tie out. In general, Klaviyo is able to be much more accurate with conversion tracking than Google Analytics.

Here are a few commons scenarios where Google Analytics and other pixel based tracking systems will not record a conversion:

  • A subscriber receives an email, reads it, does not click on a link, but goes to your store and makes a purchase. Google Analytics doesn't know they read your email, but Klaviyo does.
  • A subscriber receives an email, reads it, clicks on a link from their phone. They wait until later to complete their purchase and they complete the purchase from their laptop instead of their phone. In this case, Google Analytics does not record a conversion because they read and click the email on their phone, but not on their laptop. Klaviyo does see the conversion by stitching together the customer's activity and noticing which email they read before making their purchase.

Because of this fundamental difference, we recommend using Klaviyo's conversion analytics. If you feel Klaviyo's conversion period is too generous, you can update it in your account's Email Settings.

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