How to change your notifications for Inbox tickets

Estimated 2 minute read
|
Updated Apr 7, 2025, 3:57 PM EST
You will learn

You will learn

Learn how to change your notification settings for new tickets in Klaviyo. You can enable notifications to help you keep track of new SMS and web chat tickets.

Types of notifications

Types of notifications

There are 2 types of notifications you can choose:

  • Email notifications
  • Unread badge
Email notifications

This is off by default. 

Email notifications send whenever you receive a ticket. 

If you choose to enable these email notifications, you must set at least 1 recipient; however, you can add any number of email addresses.

Example of an active email notification with 1 recipient

Unread badge

The unread conversations badge is on by default. 

The badge shows how many unread tickets you have under Conversations > Inbox.

Note that this is on a ticket-level, not by the number of messages; if person A texts you 3 times, the badge will show only 1 unread conversation. If persons A, B, and C each text you 1 time, the badge will show 3 unread conversations. 

Change your  ticket notifications

Change your  ticket notifications

To view and change your settings: 

  1. Go to Conversations > Inbox.
  2. Click the gear icon in the sidebar
  3. Choose which notifications you want to receive:
    • To turn on email notifications: add the email addresses you want the notifications to send to and then toggle on this option
  4. Click Save
Additional resources

Additional resources

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