You will learn
Learn how to change your notification settings for two-way messaging in Klaviyo.
Before you begin
To use two-way messaging, you must have turned on SMS in Klaviyo.
An SMS conversation is created whenever anyone who’s subscribed to SMS texts your number and doesn’t use a keyword.
Types of notifications
There are 2 types of notifications you can choose:
- Email notifications
- Unread conversations badge
This is off by default.
Email notifications send whenever you receive an SMS conversation.
If you choose to enable these email notifications, you must set at least 1 recipient; however, you can add any number of email addresses.
The unread conversations badge is on by default.
The badge shows how many unread SMS conversations you have in your Klaviyo navigation menu. Note that this is on a conversation-level, not by the number of messages; if person A texts you 3 times, the badge will show only 1 unread conversation. If persons A, B, and C each text you 1 time, the badge will show 3 unread conversations.
Change your SMS conversation notifications
To view and change your settings:
- Go to Conversations
- Click the gear icon in the sidebar
- Choose which notifications you want to receive:
- To turn on email notifications: add the email addresses you want the notifications to send to and then toggle on this option
- To turn on email notifications: add the email addresses you want the notifications to send to and then toggle on this option
- Click Save