You will learn
Learn how to port an SMS sending number into Klaviyo.
Before you begin
Porting can take around 4 weeks. When migrating to Klaviyo, please build in time for this process.
Note that porting a number will result in the loss of any voice capabilities.
Types of numbers that can be ported
|
Type of number |
Can it be ported? |
|
Toll-free |
Yes |
|
Short code |
Yes |
|
Shared short code |
No |
|
Branded sender ID |
No, but you can set the ID to be the same as your previous one |
|
Long code |
No |
Port a Sending Number
- Navigate to Account > Settings
- Click SMS
- Click into the Request Additional Numbers dropdown
- Select Port an Existing Number
- Click Submit Port Request
Outcome
After you submit your port request, you can expect to be contacted by a Klaviyo representative.
From that point, porting can take up to 4 weeks.