How to edit and delete quick responses

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You will learn

Learn how to edit and delete a quick responses, which are templates you can use in your SMS conversations. 

If you're looking for more information on adding quick response, check out How to create and use quick responses.

Edit a quick response

You can update the title, change the message, or change the status by editing a quick response. 

Note that changing the status to Inactive means that you won’t be able to insert the quick response into a message. You can only search through or insert quick responses when they are marked as Active

  1. Navigate to Account > Settings > SMS
  2. Scroll down to the Quick Responses section
  3. Find the quick response you want to edit
  4. Hover over the quick response
  5. Click Edit
  6. Make any changes to the quick response
    Modal to edit or change the status of a quick response
  7. Click Save

Delete a quick response

Deleting a quick response will permanently remove it from Klaviyo. If you instead want to temporarily disable a quick response and keep it saved, edit the response and set it to Inactive

To delete a quick response, follow these steps: 

  1. Navigate to Account > Settings > SMS
  2. Scroll down to the Quick Responses section
  3. Find the quick response you want to edit
  4. Hover over the quick response
  5. Click Delete
    Hovering over a quick response to reveal the Edit and Delete options
  6. In the resulting modal, confirm you want to remove the response by clicking Delete

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