How to edit and delete quick responses

You will learn

Learn how to edit and delete a quick responses, which are templates you can use in your SMS conversations. (This is not currently available for web chat.)

If you're looking for more information on adding quick response, check out How to create and use quick responses.

Edit a quick response

You can update the title, change the message, or change the status by editing a quick response. 

Note that changing the status to Inactive means that you won’t be able to insert the quick response into a message. You can only search through or insert quick responses when they are marked as Active. 

1. Navigate to Conversation > Inbox in Klaviyo's main navigation.
   
   
2. Click the gear icon in the top left corner.
   
3. Select the Quick responses tab.
4. Find the quick response you want to edit.
5. Hover over the quick response.
6. Click Edit.
7. Make any changes to the quick response.
   
8. Click Save.

Delete a quick response

Deleting a quick response will permanently remove it from Klaviyo. If you instead want to temporarily disable a quick response and keep it saved, edit the response and set it to Inactive. 

To delete a quick response, follow these steps: 

1. Navigate to Conversation > Inbox in Klaviyo's main navigation.
2. Select the gear icon in the top left corner.
3. 
4. Select the Quick responses tab.
5. Find the quick response you want to edit.
6. Hover over the quick response.
7. Click Delete.
   
8. In the resulting modal, confirm you want to remove the response by clicking Delete.

Additional resources

• How to create and use quick responses
• Guide to SMS conversations