How to edit and delete quick responses

Estimated 2 minute read

Updated Apr 15, 2025, 7:24 AM EST

Only Owners, Admins, Managers, or Support roles can access this feature.

Learn how to edit and delete a quick responses, which are pre-written templates you can use when replying to SMS and web chat tickets in your Inbox.

If you're looking for more information on adding quick response, check out how to create and use quick responses.

Edit a quick response

You can update the title, change the message, or change the status by editing a quick response.

Note that changing the status to Inactive means that you can't insert the quick response into a message. You can only insert Activev quick responses in messages.

Navigate to Conversation > Inbox in Klaviyo's main navigation.
Click the gear icon in the top left corner.
Click the Quick responses tab along the left. This opens a list view of all the quick responses created for your account.
Find the quick response you want to edit.
Select the additional options (3 dots) menu, then click Edit.
Make any changes to the quick response.
Click Save.

Delete a quick response

Deleting a quick response will permanently remove it from Klaviyo. If you instead want to temporarily disable a quick response and keep it saved, edit the response and set it to Inactive.

To delete a quick response, follow these steps:

Navigate to Conversation > Inbox in Klaviyo's main navigation.
Select the gear icon in the top left corner.
Click Quick responses. This opens a list view of all the quick responses created for your account.
Find the quick response you want to delete.
Select the additional options (3 dots) menu, then click Delete.
In the resulting modal, confirm you want to remove the response by clicking Delete.