How to increase SMS click rates

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You will learn

Learn how to improve your SMS click rates as well as about performance benchmarks for campaigns and flows.

Click rate is the first metric you should look at when evaluating your SMS performance. It shows you if people are engaging with your messages and is the first step in someone converting (e.g., placing an order).  

Before you begin

In Klaviyo, click rate is the number of people who click your SMS or MMS divided by the number of people who receive your message.

The benchmarks below indicate what’s considered good for SMS click rates. 

  Click Rate Benchmarks
Campaigns 8.9–14.5%
Flows 10.9–14.9%

Improve SMS click rates

Key strategies for increasing your SMS click rate are: 

  1. Check your link
  2. Include a call-to-action
  3. Follow sending best practices
  4. Provide exclusive offers
  5. Flows: use splits
  6. Campaigns: send to engaged subscribers and A/B test

Check your link 

The first things to check if your click rate is low are that:

  • There’s a link in the message
  • You’re using the Klaviyo link shortener
  • The link goes to the correct landing page

Note that with third-party shorteners, clicks can’t be tracked properly in Klaviyo. 

Include a call-to-action

Double-check that your message includes a clear call-to-action (CTA). The CTA should encourage subscribers to click on your link.

Only use 1 CTA per text message. 

Follow sending best practices

Make sure your SMS strategy includes the following sending best practices:

  • Send to engaged and VIP subscribers
  • Limit the number of messages to between 2 and 8 times per month

Just like with email, sending to unengaged subscribers can hurt your deliverability, as these recipients are unlikely to engage with your message, and they may even mark it as spam. 

The same is true if you send too many messages. SMS is a very direct form of marketing, alerting the recipient's phone. If you send a lot of messages or send too frequently, it can cause subscribers to unsubscribe. 

Provide exclusive offers

If you find that your message doesn't generate many clicks, try offering SMS subscribers something that is exclusive, time-sensitive, or a deal. 

To do so, create an exclusive landing page for SMS subscribers that is only accessible through the specific message’s link. 
SMS with an exclusive product offer for SMS subscribers

This incentive doesn’t necessarily need to be a discount, but it does need to excite subscribers. For instance, you can offer your SMS subscribers access to a new release 1 hour earlier than the rest of your customers. 

Flows: use splits 

If your flow messages have low click rates, try adding splits to separate those who have engaged with your text messages in the last few weeks from those who haven’t. Then, offer an extra incentive to unengaged customers to encourage conversions. If the flow you’re looking at is an abandoned cart flow, you can also add a link to auto-apply a coupon at checkout

With splits, you can separate those who haven't purchased since starting a flow and send them a coupon

Splits also allow you to perform A/B tests. Use a conditional split to create a random sample with a 50/50 split, and then test 1 variable at a time. You can test the timing, content, link placement, and more to learn what your audience prefers. Then, apply these learnings to other flow messages and campaigns to see if it produces a similar response. Keep in mind that you’ll have to manually check the results of the test and decide which performs best. 

Conditional split with a 50/50 random split

Campaigns: send to engaged subscribers and A/B test

Segmentation is also critical to achieving strong campaign performance. When you first gather SMS subscribers, send messages to everyone on your list. After about three to six months, use this data to set up your SMS engagement segments. Then, only send to your engaged SMS subscribers on a regular basis. 

SMS engagement segments include those who have recently subscribed or clicked on your SMS messages

Additional resources

Learn more about improving your SMS performance:

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