If you are currently sending certain emails with BigCommerce — such as abandoned cart or order status emails — and plan to start sending them via Klaviyo, you will need to disable these emails in BigCommerce to avoid sending them twice. Make sure to disable these emails right before you turn on the corresponding flow in Klaviyo to avoid a gap in sending.
Which Emails Can Be Disabled?
The following emails can be disabled in BigCommerce:
- Abandoned cart
- Account details changed
- Combined order status
- Create account
- Create guest account
- Gift certificate
- Order message notification
- Order status update
- Product review request
- Return confirmation
- Return status change
Passwordless login and password reset emails for customers cannot be disabled in BigCommerce.
Most emails can be disabled in the Email Templates List, but order status emails can only be turned off in Advanced Settings.
How to Disable Emails from the Email Templates List
From your BigCommerce admin, navigate to Marketing > Email Templates. There, under Sending, uncheck any emails you wish to turn off. The updates will be saved automatically.
How to Disable Order Status Emails
Order status emails inform customers of their order status beyond the initial order confirmation email, such as Order status changed to Pending or Order status changed to Awaiting Shipment.
To disable these emails, go to your BigCommerce admin and navigate to Advanced Settings > Order Notifications.
Under Email Customers When, you can deselect the emails you no longer wish to be sent from BigCommerce. Then, click Save.
To learn more about setting up flows in Klaviyo, check out:
Find out more about the BigCommerce integration: