If you want to stop collecting SMS consent from customers, you must:
- Remove the code snippet from your theme file in Shopify Plus
- Uncheck the Collect SMS Subscribers box in Klaviyo
Here, we run through disabling SMS consent. This should take around five minutes to complete.
In Shopify Plus: Remove the Code Snippet
In Shopify, navigate to Themes > Actions > Edit Code.
Click into checkout.liquid on the left. Here, we recommend searching for "Klaviyo" to locate the correct code snippet, as it can be located anywhere in this page. For our example, it is located at the very bottom and appears as:
In Klaviyo: Disable SMS Consent Collection
Log in to your Klaviyo account and then click Integrations in the left sidebar. Next, uncheck the Collect SMS Subscribers box.
Click Save to fully stop collecting SMS consent at checkout.