How to join and disconnect flow paths
You will learn
Learn how to join and disconnect paths in a multi-branch split to create targeted customer journeys stemming from the same initial trigger. However, as you start to branch your flows, there may be instances when you'd like to bring these separate journeys back together down the same path.
For example, you may have a welcome series with an initial split for those who sign up for your list through Meta Lead Ads and those who sign up directly on your website. Let's say you offer a different welcome discount to each of these groups, but in the final email, you want to send them the same content. Joining paths lets you do this.
Joining paths
When you drag a split into a flow, you must define the conditions that will branch recipients and send them down unique paths. To join paths, drag the join indicator from the end of one path to a point on another path in the same split. You can join multiple paths to the same point (one at a time); each additional join lands at the existing join point. You can only start a join from the end of a path, not from the middle.
You can rejoin splits anywhere you see a grey drop-point — rejoins don't necessarily have to be at the end of each branch. Any path in a split can be joined to another path in that same split.
Disconnecting paths
After you join paths in a split, you can also choose to disconnect them and return the split to its original state by clicking the Disconnect button.
Disconnecting removes the join point, and the paths become separate again.
If you have multiple joins in a flow, start from the bottom and move upward to disconnect them. You can't disconnect a join that's nested within another joined section.
When you click to disconnect a split, if there are no components (emails, time delays, etc.) beneath the join point, the split will disconnect immediately. When you disconnect, any actions that came after the join have to live on one path. A dialog asks you to choose which path they move to. If more than two paths share the join, the dialog instead asks which single path you want to disconnect.
While paths are joined, you can't reorder or delete them — disconnect the join first. Also note that in a date property-triggered flow, a split placed before the target-date anchor point must stay joined; Klaviyo won't let you disconnect it there.
In a date-property-triggered flow, a split placed before the anchor point must stay joined — Klaviyo won't let you disconnect it there.
