ChowNow data reference

Learn what data syncs from ChowNow to Klaviyo and where to view it.

Before you begin

If you have not already, read our guide, Getting started with ChowNow, for step-by-step instructions on integrating, before continuing with this article.

About ChowNow data

The historical sync from ChowNow looks back 2 years. The periodic sync going forward occurs every 5 minutes.

Klaviyo syncs 3 order events from ChowNow:

• Accepted Order
• Placed Order
• Cancelled Order

Klaviyo syncs the following profile data from ChowNow for profiles associated with order events:

• ChowNow ID
• First name
• Last name
• Phone number

An order must have a valid customer phone number to sync to Klaviyo.

Email consent

Klaviyo does not currently sync email addresses and consent from ChowNow.

SMS consent

How to view your data

To view your ChowNow data:

1. Click the Analytics dropdown in the left-hand navigation sidebar.
2. Select Metrics. Here, you can view all of the metrics in your account.
3. Select ChowNow in the Integration filter to see your ChowNow metrics.
4. Click a metric, such as Placed Order, to view its report.
5. Select Activity feed, open the menu for an event, and select Activity details to view its data.

ChowNow metrics

You can use simple top-level properties, such as Fulfill Method or Restaurant Name, to filter events and build segments. Nested discount details are available in Activity details, but cannot be used as segment filters.

Placed Order

This event is triggered when a customer submits an order in ChowNow. It includes the following properties:

• Fulfill Method
  The method used to fulfill the order (either “curbside”, “delivery”, “dine_in”, or “pickup”).
• Special Instructions
  Any special instructions supplied with the order.
• Is Order Ahead
  Whether the order was placed ahead of time (“TRUE” or “FALSE”).
• Order URL
  The order details URL. This can be used to fetch the detailed information for an order.
• Items
  A list of the names of all items in the order.
• Quantity
  The quantity of all the items in the order.
• Restaurant ID
  The ID of the restaurant where the customer placed the order.
• Restaurant Name
  The name of the restaurant where the customer placed the order.
• Chownow ID
  The ChowNow ID of the customer who placed the order.
• Discount Codes
  A list of discount details supplied by ChowNow for the order.
• Total Discounts
  The total value of all discounts applied.
• $value
  The total value of the order, inclusive of any discounts.

Accepted Order

This event is triggered when a customer’s order is accepted in ChowNow. It includes the following properties:

• Fulfill Method
  The method used to fulfill the order (either “curbside”, “delivery”, “dine_in”, or “pickup”).
• Special Instructions
  Any special instructions supplied with the order.
• Is Order Ahead
  Whether the order was placed ahead of time (“TRUE” or “FALSE”).
• Order URL
  The order details URL. This can be used to fetch the detailed information for an order.
• Items
  A list of the names of all items in the order.
• Quantity
  The quantity of all the items in the order.
• Restaurant ID
  The ID of the restaurant where the customer placed the order.
• Restaurant Name
  The name of the restaurant where the customer placed the order.
• Chownow ID
  The ChowNow ID of the customer who placed the order.
• Discount Codes
  A list of discount details supplied by ChowNow for the order.
• Total Discounts
  The total value of all discounts applied.
• $value
  The total value of the order, inclusive of any discounts.

Cancelled Order

This event is triggered when an order is cancelled in ChowNow. It includes the following properties:

• Fulfill Method
  The method used to fulfill the order (either “curbside”, “delivery”, “dine_in”, or “pickup”).
• Special Instructions
  Any special instructions supplied with the order.
• Is Order Ahead
  Whether the order was placed ahead of time (“TRUE” or “FALSE”).
• Order URL
  The order details URL. This can be used to fetch the detailed information for an order.
• Items
  A list of the names of all items in the order.
• Quantity
  The quantity of all the items in the order.
• Restaurant ID
  The ID of the restaurant where the customer placed the order.
• Restaurant Name
  The name of the restaurant where the customer placed the order.
• Chownow ID
  The ChowNow ID of the customer who placed the order.
• Discount Codes
  A list of discount details supplied by ChowNow for the order.
• Total Discounts
  The total value of all discounts applied.
• $value
  The total value of the order, inclusive of any discounts.

Additional resources