Learn what data syncs from ChowNow to Klaviyo and where to view it.
Before you beginBefore you begin
If you have not already, read our guide, Getting started with ChowNow, for step-by-step instructions on integrating, before continuing with this article.
About ChowNow dataAbout ChowNow data
The historical sync from ChowNow looks back 2 years. The periodic sync going forward occurs every 5 minutes.
Klaviyo syncs 3 order events from ChowNow:
- Accepted Order
- Placed Order
- Cancelled Order
Klaviyo syncs the following profile data from ChowNow for profiles associated with order events:
- ChowNow ID
- First name
- Last name
- Phone number
Email consent
Klaviyo does not currently sync email addresses and consent from ChowNow.
SMS consentSMS consent
While phone numbers are synced, SMS consent is not. This means that SMS cannot be sent to phone numbers synced from this integration without separately gathering consent.
How to view your data
To view your ChowNow data:
- Click the Analytics dropdown in the left-hand navigation sidebar.
- Select Metrics. Here, you can view all of the metrics in your account.
- Filter by ChowNow at the top to see all your ChowNow metrics.
ChowNow metrics
Placed OrderPlaced Order
This event is triggered when a customer submits an order in ChowNow. It can be filtered by the following top-level properties:
-
Fulfill Method
The method used to fulfill the order (either “curbside”, “delivery”, “dine_in”, or “pickup”). -
Is Order Ahead
Whether the order was placed ahead of time (“TRUE” or “FALSE”). -
Order URL
The order details URL. This can be used to fetch the detailed information for an order. -
Items
An array of all the items in the order. -
Quantity
The quantity of all the items in the order. -
Discount
An array of all discount information. -
Restaurant ID
The ID of the restaurant where the customer placed the order. -
Restaurant Name
The name of the restaurant where the customer placed the order. -
ChowNow ID
The ChowNow ID for the order. -
Marketplace ID
The ID of the marketplace where the customer placed the order. -
Marketplace Name
The name of the marketplace where the customer placed the order. -
Discount Codes
An array of all discount codes applied. -
Total Discounts
The total value of all discounts applied. -
$value
The total value of the order, inclusive of any discounts.
Accepted Order
This event is triggered when a customer’s order is accepted in ChowNow. It can be filtered by the following top-level properties:
-
Fulfill Method
The method used to fulfill the order (either “curbside”, “delivery”, “dine_in”, or “pickup”). -
Is Order Ahead
Whether the order was placed ahead of time (“TRUE” or “FALSE”). -
Order URL
The order details URL. This can be used to fetch the detailed information for an order. -
Items
An array of all the items in the order. -
Quantity
The quantity of all the items in the order. -
Discount
An array of all discount information. -
Restaurant ID
The ID of the restaurant where the customer placed the order. -
Restaurant Name
The name of the restaurant where the customer placed the order. -
ChowNow ID
The ChowNow ID for the order. -
Marketplace ID
The ID of the marketplace where the customer placed the order. -
Marketplace Name
The name of the marketplace where the customer placed the order. -
Discount Codes
An array of all discount codes applied. -
Total Discounts
The total value of all discounts applied. -
$value
The total value of the order, inclusive of any discounts.
Cancelled Order
This event is triggered when a customer cancels an order in ChowNow. It can be filtered by the following top-level properties:
-
Fulfill Method
The method used to fulfill the order (either “curbside”, “delivery”, “dine_in”, or “pickup”). -
Is Order Ahead
Whether the order was placed ahead of time (“TRUE” or “FALSE”). -
Order URL
The order details URL. This can be used to fetch the detailed information for an order. -
Items
An array of all the items in the order. -
Quantity
The quantity of all the items in the order. -
Discount
An array of all discount information. -
Restaurant ID
The ID of the restaurant where the customer placed the order. -
Restaurant Name
The name of the restaurant where the customer placed the order. -
ChowNow ID
The ChowNow ID for the order. -
Marketplace ID
The ID of the marketplace where the customer placed the order. -
Marketplace Name
The name of the marketplace where the customer placed the order. -
Discount Codes
An array of all discount codes applied. -
Total Discounts
The total value of all discounts applied. -
$value
The total value of the order, inclusive of any discounts.