Mindbody data reference

You will learn

Learn what data syncs from Mindbody to Klaviyo and where to view it. This includes customer profiles and data related to appointments, classes, membership, and purchases.

If you have not already, read our guide on getting started with Mindbody for step-by-step instructions on integrating, before continuing with this article.

How data syncs

When you enable the Mindbody integration, the historical sync imports active clients who are not prospects and have an email address. This client import has no date limit and does not include event history. The historical sync does not import objects (memberships, appointments, classes, contracts).

After setup, client updates, most events, and objects sync as they occur. Completed Appointment is checked every 30 minutes. Its first sync looks back 24 hours.

How to view your data

Metrics

To view your Mindbody data:

1. Click the Analytics dropdown in the left-hand navigation sidebar.
2. Select Metrics. Here, you can view all of the metrics in your account. The metrics with a Mindbody icon represent all of the metrics synced from your Mindbody integration.
3. Select Mindbody from the Integration filter to see only Mindbody metrics.
4. Click a metric name to view its data.

Mindbody metrics appear after Klaviyo receives the corresponding events, so you may not see every metric listed below in your account. Events only sync for clients with a valid email address.

Objects

To view your Mindbody objects:

1. Click the Content dropdown in the left-hand navigation sidebar.
2. Select Objects. Here, you can view all of the objects in your account. The objects with a Mindbody icon represent all of the metrics synced from your Mindbody integration.

3. Click an object name to view its data

Appointment metrics

The following appointment metrics are tracked:

• Scheduled Appointment
  When a customer schedules an appointment through Mindbody.
• Confirmed Appointment
  When a staff member confirms an appointment with a customer through Mindbody.
• Arrived for Appointment
  When a customer arrives for an appointment and a staff member checks them in.
• Cancelled Appointment
  When an appointment is marked as cancelled in Mindbody.

For each of these metrics, the following information is included:

• Site ID
  The Mindbody site ID associated with the appointment.
• Site Name
  The name of the Mindbody site.
• Location ID
  The location ID of the appointment.
• Staff ID
  The ID of the staff member or team associated with the appointment.
• Staff Name
  The name of the staff member or team associated with the appointment.
• Start Time
  The timestamp of when the appointment begins in UTC format; i.e., YYYY-MM-DDThh:mmTZD.
• End Time
  The timestamp of when the appointment ends in UTC format; i.e., YYYY-MM-DDThh:mmTZD.
• Duration
  The duration of the appointment in minutes.
• Resources
  A list of any additional information associated with the appointment.
• Staff Provider ID
  The ID of the staff provider.
• Name
  The name of the appointment.

Completed Appointment

This event is tracked when an appointment has a Completed status in Mindbody. It includes the following information:

• Appointment ID
  The ID of the appointment.
• Program ID
  The ID of the program associated with the appointment.
• Staff ID
  The ID of the staff member associated with the appointment.
• Start Time
  The start date and time supplied by Mindbody.
• End Time
  The end date and time supplied by Mindbody.
• Duration
  The duration of the appointment in minutes.
• Resources
  The resources associated with the appointment.
• Staff Provider ID
  The ID of the staff provider.
• Notes
  Notes associated with the appointment.
• SessionType ID
  The ID of the session type associated with the appointment.
• Remaining Sessions
  The sessions remaining on the pass the appointment was booked with.

Completed Appointment also includes the full Mindbody appointment record, which you can reference in templates, for example the appointment's location or gender preference.

Class metrics

Booked Class

This event is tracked when a customer books a class through Mindbody.

• Site ID
  The Mindbody site ID associated with the class booking.
• Site Name
  The name of the Mindbody site.
• Location ID
  The location ID of the class.
• Staff ID
  The ID of the staff member or team associated with the class.
• Staff Name
  The name of the staff member or team associated with the class.
• Item ID
  The ID of the customer’s pass or membership.
• Item Name
  The name of the customer’s pass or membership, i.e., Day Pass.
• Client Pass Activation Time
  The time when the client’s pass that was used for the class was activated.
• Client Pass Expiration Time
  The time when the client’s pass that was used for the class will expire.
• Class ID
  The ID of the class.
• Class Start Time
  The start date and time of the class.
• Class End Time
  The end date and time of the class.
• Signed In Status
  The customer’s sign-in status for the class.
• Client Pass ID
  The ID of the customer’s pass used for the class.
• Client Pass Sessions Total
  The total number of sessions on the customer’s pass.
• Client Pass Sessions Remaining
  The number of sessions remaining on the customer’s pass.
• Booking From Waitlist
  Whether the booking originated from the waitlist (true/false).
• Visits At Site
  The customer’s number of visits at the site.

Signed In to Class

This event is tracked when a customer signs into a class through Mindbody.

• Site ID
  The Mindbody site ID associated with the class.
• Site Name
  The name of the Mindbody site.
• Staff ID
  The ID of the staff member or team associated with the class.
• Item ID
  The ID of the customer’s pass or membership.
• Item Name
  The name of the customer’s pass or membership; e.g., Day Pass.

Cancelled Class

This event is tracked when a customer cancels a class through Mindbody.

• Site ID
  The Mindbody site ID associated with the class.
• Site Name
  The name of the Mindbody site.
• Staff ID
  The ID of the staff member or team associated with the class.
• Item ID
  The ID of the customer’s pass or membership.
• Item Name
  The name of the customer’s pass or membership; e.g., Day Pass.
• Cancel Type
  The type or reason of the cancellation; e.g., Late Cancelled.

Joined Waitlist

This event is tracked when a customer joins the waitlist for a class through Mindbody.

• Site ID
  The Mindbody site ID associated with the waitlist.
• Site Name
  The name of the Mindbody site.
• Start Time
  The timestamp of when the class begins in UTC format, i.e., YYYY-MM-DDThh:mmTZD.
• End Time
  The timestamp of when the class ends in UTC format, i.e., YYYY-MM-DDThh:mmTZD.
• Class ID
  The ID of the class associated with the waitlist.
• Waitlist Max Size
  The maximum amount of people that can be added to the waitlist.

Membership metrics

Activated Membership

This event is tracked when a customer activates their membership through Mindbody.

• Site ID
  The Mindbody site ID associated with the membership.
• Site Name
  The name of the Mindbody site.
• Membership ID
  The ID associated with the membership plan, represented by a string of numbers.
• Membership Name
  The name of the membership plan; e.g., All Access Month-to-Month Membership.
• Client Membership ID
  The ID of this client’s membership.
• Membership Type ID
  The Mindbody ID of the membership type.
• Current
  Whether the membership is active.
• Start Date
  The membership’s start date, in UTC.
• Expiration Date
  The membership’s expiration date, in UTC.
• Payment Date
  The membership’s payment date, in UTC.
• Total Count
  Total sessions on the membership.
• Remaining
  Remaining sessions on the membership.
• Program
  The program the membership belongs to.
• Restricted Locations
  The locations where the membership can be used.
• Account Balance
  The client’s account balance.

Other metrics

Placed Order

This event is tracked when a customer completes the checkout process and creates an order.

• Site ID
  The Mindbody site ID associated with the order.
• Site Name
  The name of the Mindbody site.
• Sold By
  The name of the sales staff member who made the sale.
• Location
  The ID of the location associated with the order.
• Items
  The list of items associated with the order including the following fields:
  • itemId
    The ID of the purchased item.
  • type
    The type of purchased item; i.e., product or service.
  • name
    The name of the purchased item.
  • amountPaid
    The cost of the item inclusive of any applied discounts.
  • amountDiscounted
    The amount discounted from the cost of the item.
  • quantity
    The quantity of the purchased item.
  • recipientClientId
    The ID assigned to the customer.
  • paymentReferenceId
    The ID assigned to the payment event.
  • giftCardBarcodeId
    The ID of the gift card if one was used.
• $value
  The total monetary value of the order inclusive of shipping and any applied discounts.
• Remaining Sessions
  The total sessions the client has remaining across all their passes and packages when the order was placed.

Ordered Product

This event is also tracked when a customer places an order, but a separate event is tracked for each item someone purchases.

• Item ID
  The ID of the purchased item.
• Type
  The type of purchased item; e.g., product or service.
• Name
  The name of the purchased item.
• Price
  The price of the purchased item.
• Discount
  The amount discounted from this item.
• Quantity
  The quantity of the purchased item.
• Remaining Sessions
  The sessions remaining on the pass, package or contract that this item gave the client.

Created Contract

This event is also tracked when a customer creates a contract through Mindbody.

• Site ID
  The Mindbody site ID associated with the contract.
• Site Name
  The name of the Mindbody site.
• Sales Staff ID
  The ID of the sales staff member associated with the contract.
• Sales Staff Name
  The name of the sales staff member associated with the contract.
• Origination Location
  The ID of the location where the contract was created, represented as a number.
• Contract ID
  The ID of the contract, represented as a string of numbers.
• Contract Start
  The timestamp of when the contract goes into effect in UTC format, i.e., YYYY-MM-DDThh:mmTZD.
• Contract End
  The timestamp of when the contract ends in UTC format, i.e., YYYY-MM-DDThh:mmTZD.
• Auto Renewal
  Whether or not the contract is set to automatically renew (true/false).

Mindbody objects

Klaviyo syncs Mindbody memberships, appointments, class bookings, and contracts as objects on each client’s profile. You can use these objects in segments and flows, for example to reach clients whose membership expires within the next 7 days.

Each object represents one Mindbody membership, appointment, booking, or contract. Klaviyo updates the object as its details change in Mindbody.

Mindbody accounts connected before November 6, 2026 must reauthorize Klaviyo before objects will sync.

Objects sync going forward only. Klaviyo creates a record the next time Mindbody sends an update for that membership, appointment, booking, or contract. Historical records do not sync.

Membership, Appointment, and Class records link to profiles by email or phone number. Contract records link by email only.

Membership

• Name
  The name of the membership.
• Current
  Whether the membership is currently active.
• StartAt
  When the membership started, in UTC.
• ExpiresAt
  When the membership expires, in UTC.
• PaymentDate
  The date of the membership payment, in UTC.
• TotalCount
  The total number of sessions included.
• Remaining
  The number of sessions remaining.
• AccountBalance
  The client’s account balance.
• ProgramCategory
  The program the membership belongs to.
• RestrictedLocations
  The locations where the membership can be used.
• MembershipTypeID
  The Mindbody ID of the membership type.
• SiteID / SiteName
  The Mindbody site the membership belongs to.

Appointment

• Name
  The name of the appointment’s session type.
• StartAt
  When the appointment starts, in UTC.
• EndAt
  When the appointment ends, in UTC.
• Duration
  The length of the appointment in minutes.
• Status
  The current status of the appointment, such as booked, confirmed, arrived, or cancelled.
• IsConfirmed
  Whether the appointment has been confirmed.
• HasArrived
  Whether the client has arrived.
• StaffName
  The staff member assigned to the appointment.
• StaffProviderID
  The staff member’s provider ID.
• Resources
  The resources booked for the appointment, such as rooms or equipment.
• SessionTypeID
  The Mindbody ID of the session type.
• LocationID
  The ID for the appointment location.
• SiteID / SiteName
  The Mindbody ID for the site of the appoitnment.

Class

• Name
  The name of the class.
• StartAt
  When the class starts, in UTC.
• EndAt
  When the class ends, in UTC.
• Status
  The current status of the booking, such as booked, signed in, or cancelled.
• StaffName
  The instructor.
• BookedFromWaitlist
  Whether the client was booked from the waitlist.
• PassID
  The ID of the pass used for the booking.
• PassSessionsTotal
  The total sessions on the pass.
• PassSessionsRemaining
  The remaining sessions on the pass.
• PassSessionsDeducted:
  The sessions used by this booking.
• PassActivationAt
  When the pass was activated, in UTC.
• PassExpiresAt
  When the pass expires, in UTC.
• VisitsAtSite
  The client’s total number of visits at the site.
• MaxCapacity
  The maximum capacity of the class.
• TotalBooked
  The number of clients who booked the class.
• TotalWaitlisted:
  The number of clients on the waitlist.
• WebCapacity
  The number of spots available for online booking .
• WebBooked
  The number of spots already booked online.
• ClassID
  The ID for the class.
• ItemID
  The ID for the item.
• LocationID
  The ID for the location.
• SiteID / SiteName
  The Mindbody ID of the site.

Contract

• Name
  The name of the contract.
• Status
  The current status of the contract. Changes to Cancelled when the contract is cancelled.
• StartAt
  When the contract starts, in UTC.
• EndAt
  When the contract ends, in UTC.
• AutoRenewal
  Whether the contract renews automatically.
• AgreementDate
  When the client agreed to the contract.
• SalesStaffName
  The staff member who sold the contract.
• OriginationLocation
  The location where the contract was sold.
• ContractTypeID
  The Mindbody ID of the contract type.
• SiteID / SiteName
  The Mindbody ID of the site.

Synced client data

Klaviyo creates or updates profiles for Mindbody clients with an email address. The profile information includes the following fields when they are provided by Mindbody:

• Email
• First name
• Last name
• Phone number
• Address (street address, city, region, postal code, and country)
• Birthday
• Mindbody Account Balance
• Mindbody Active
• Mindbody ClientID
• Mindbody Creation Date
• Mindbody First Appointment Date
• Mindbody First Class Date
• Mindbody Gender
• Mindbody Home Location (Number)
• Mindbody Home Location Name
• Mindbody Liability Released
• Mindbody Number of Visits
• Mindbody Pass ID
• Mindbody Referral
• Mindbody Referral Source
• Mindbody Send Promotional Emails
• Mindbody Send Schedule Emails
• Mindbody Send Account Emails
• Mindbody Send Promotional Texts
• Mindbody Send Schedule Texts
• Mindbody Send Account Texts
• Mindbody Status
• Email subscribers sync when email subscription syncing is enabled and a Klaviyo list is selected. Email opt-outs are not synced. Mindbody text preferences sync as profile properties, not as SMS consent in Klaviyo.

Additional resources