How to send a personal email in Klaviyo

You will learn

Learn how to email a single recipient in Klaviyo. To learn how to send a message to a group of contacts all at once, head to guide to creating and sending an email campaign.

Create a personal email

1. Locate a recipient’s profile by searching for their name or email address in the Search field at the top of your Klaviyo window.
2. Click View messages in the top right corner of their profile. 
   
3. Click Send email in the top right corner.
   
4. Complete the message details (e.g., subject line and sender name/email address). 
5. Choose a message type (drag and drop, text only, or HTML).
   • Drag and drop is the most popular choice.
6. Click Continue to email.
7. Choose a template (if required) and add in your custom content.
8. Click Exit when the message is ready.
9. Click Schedule & send email.
10. Choose a date and time for the message to send (i.e., send now or schedule for a future time), then click Schedule email.

If you're attempting to re-send a flow or campaign email:

1. Save the original email as a template.
2. Choose Drag and drop > Email: saved. 
3. Click on the template you want.
4. In the modal, select Use template. 
   
   • Please note that if you're using a flow template that contains dynamic event data (e.g., an abandoned cart block), this data can not populate in a personal email.

If you have coupons with codes already generated in Klaviyo, you can include these in personal emails as well. 

Cancel a scheduled personal message

You can only cancel a personal message if it hasn’t been sent yet. Personal messages sent using the Send Now button and messages with a scheduled send time in the past cannot be canceled. 

1. From a profile’s Messages tab, navigate to the Scheduled tab.
   • If your scheduled message does not appear in the Scheduled tab, it has already been sent and cannot be canceled. 
2. Hover over the personal message you’d like to cancel in the list of recent messages. 
   
3. Click Delete.

Edit a scheduled personal message

To edit a scheduled message that has not yet been sent, first save the message as a template (if desired), cancel the message, then create a new personal message. 

Additional resources

• Guide to profiles in Klaviyo
• Understanding consent in profiles