Create a Segment of VIP Customers

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Overview

Creating a segment of VIP customers can be useful if you run a rewards program or want to know who your most valuable customers are. In this article, you will learn how to build this segment based on your customers' spending habits. 

Segment Conditions

There are two primary approaches to take when deciding who your VIP customers are:

  • Big Spenders: customers who have spent over X amount of money over Y amount of time.
  • Frequent Purchasers: customers who have purchased X number of products over Y amount of time.

It is important to include a time restriction when defining a VIP segment. Otherwise, you may capture inactive customers or customers who have simply been purchasing from you for a while (who aren't necessarily VIPs).

Big Spenders

Note that you will not see revenue appear as an option in the segment builder if no one has placed an order in your store. This can occur if you are just opening a new store and starting out with Klaviyo.

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Frequent Purchasers

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Additional Resources

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