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How to create a WhatsApp automation

See how to build a WhatsApp automation, which allows you to ask questions and send personalized recommendations.

Getting started with SMS automations

Find out about Automations in Klaviyo, which you can use to create automated 1-on-1 conversations with your SMS subscribers. Automations make it easy to ask questions, recognize responses, and provide personalized recommendations to your customers.

How to create a SMS and RCS automation

Learn how to build an automation, a type of text message conversation that allows you to ask questions, followup to responses, and send personalized recommendations. You can build two types of automations

How to preview automations

Learn how to see how automation messages will appear to customers as well as how to test the entire automation without turning it on.

How to view analytics for an automation

See how to check the performance of an automation, including how many people entered or completed it.

How to edit, turn off, or delete automations

Learn how to update, turn off, or delete your automations in Klaviyo. In all cases, you must have an active automation.

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