To request a long code, you must:
- Be an Owner or Admin.
- Have a paid plan.
You will learn
Find out how to request or register a long code so that you can start sending SMS.
Long codes are available for the following countries:
- United Kingdom
- Ireland
- Australia
- Germany
- Belgium
Not sure which number type is best for you? Check out this article that compares the different SMS number types and their advantages.
Before you beginBefore you begin
Some countries have requirements when applying for a long code. Click on the subsection below that applies to your country to view the requirements.
If your country is not present, move on to the next section.
IrelandIreland
Ireland requires that every business requesting a long code provides certain information. You’ll need to show proof of your business’s:
- Name
- Business registration
For the documentation, you can submit proof of business registration from an authorized government authority. Examples include:
- IE Company Registration Office proof of business registration
- UK Companies House certificate of incorporation
AustraliaAustralia
Australia requires that every business requesting a long code provides certain information. You’ll need to show proof of your business’s:
- Name
- ID number (i.e., Australian business number)
A commercial registry (or equivalent documentation) can be used as proof of all of the above.
For more details about accepted documents, see the table below.
|
Required information |
Accepted documents |
|
Business name |
Commercial registry (or equivalent documentation) |
|
Business address |
|
|
Australian business number |
Commercial registry (or equivalent documentation) |
BelgiumBelgium
- Business name, including the registration document.
- Business address, such as via a utility bill from the past 3 months
- VAT or business registration number
- This information is typically included in other documentation
|
Required information |
Accepted documents |
|
Business name |
Commercial registry (or equivalent documentation) |
|
Business address |
|
|
VAT or business number |
Commercial registry (or equivalent documentation). VAT registration document. |
Best practices
Before requesting a long code, let your SMS recipients know that you’ll be changing your number. For details, check out this article on how to alert your subscribers about a change in number.
Long code requests have different approval times depending on the country. See the table below.
|
Country |
Approval time |
|
United Kingdom |
Immediately |
|
Ireland |
1-3 business days |
|
Australia |
1-3 business days |
|
Belgium |
1-3 business days |
Once your request has been approved, your long code will be automatically assigned to your account. For most countries, your long code will be the default sending number for all messages for the corresponding country.
Request a long code in Klaviyo
If you send to multiple countries, each country must have a separate long code, so you must repeat this process per country.
- Navigate to Settings > SMS.
- Go to the Sending information section.
- Either:
- Select Add country (if you don't see your country listed), then seach for that country in the resulting modal.
- In the line with the flag for your country, click the 3 vertical dots on the right-hand side and click Edit.
- In the modal, choose Long code.
- This is the only option for Belgium.
- This is the only option for Belgium.
- Click Next.
- If required for your country:
- Add information about your business. Information entered here must align with your business registration documents.
- Upload your supporting documents as proof of business registration.
- Select Submit Request.
- Click Exit.
Outcome
If your long code request requires documentation, it will be available in 1 to 3 business days. Otherwise, it will be available immediately. Once available, you can start adding it to your sign-up forms, website, or email banners.
Additional resources