How to edit coupons in Klaviyo

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Learn how to edit coupons that Klaviyo generates so that you can use them in your messaging and encourage subscribers to make a purchase on your website.

You will not be able to edit a coupon if it’s used in a campaign that is scheduled or currently sending; the campaign will need to be cancelled first. You will also not be able to edit uploaded coupons in Klaviyo. 

Edit an existing coupon

  1. Navigate to the Content tab.
  2. Select Coupons from the dropdown.
    The main navigation with the content drop down showing and coupons selected
  3. Click the coupon that you want to edit.
  4. The coupon creation modal will pop up with the current information filled in. From here you can edit:
    • Discount type
    • Discount amount
    • Expiration date
    • Minimum order subtotal
      the coupon creation modal where you can edit the existing coupon information
  5. Click Update Coupon.

When you generate new codes for this coupon, they will contain the new information.

Information on updating coupon codes

All codes that were generated and not sent before the edit will be deleted, so you do not need to manually go in and delete any codes. However, if a coupon code with an old definition has already been sent to a customer, it will not be updated.

For instance, say you had a coupon that offered $10 off and you generated 100 codes, 30 of which have been sent through a flow. You then edit the coupon to be a 20% discount. In this case, the 70 original codes not already sent will be deleted and the 30 that were sent will contain the $10 discount (not the 20%).

If the coupon is used in a flow, 100 codes will auto-generate when you save. This allows flows to immediately send the latest version of any coupon.

Head to our article on viewing a coupon’s history to learn more.

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