Embedding Assets Directly in an Email
Most major email clients (such as Gmail) view embedded content such as surveys, forms, videos, and other widgets as a security threat. These email clients will often strip out this embedded code completely and your recipients will not see your content feature rendered when they open your email.
Klaviyo is committed to setting our customers up for success regarding email template creation and sending beautiful, responsive emails. Because our testing shows that these types of features do not reliably render across all major email clients, we don't support embedded surveys, forms, videos, or widgets inside of Klaviyo emails.
That said, there are several ways around this:
- If your video is hosted on Wistia (or a similar video service), you can access code built for inserting a video into emails - rather than embedding the actual video, this code will render a screenshot that links to the hosted video
- You can insert a thumbnail image of a video into an email and link the image so that, when clicked, it links directly the video hosted by a service such as Youtube, Wistia, Vimeo, etc.
- For forms and surveys, you can use an image or a simple button that links to the hosted form, also.