How to add a link to an email address or phone number

You will learn

Learn how to create a link in a Klaviyo email that allows recipients to create a draft email, open a draft text, or initiate a phone call to you with a single click. 

Link to an email address, SMS, or phone number

To create a link to contact you in a text block: 

1. Highlight the text you’d like to add a link to. 
2. In the Link field, add the a link to your contact information using one of the formats in the section below.
3. Replace the contact information placeholder (e.g., youremail@example.com) with the email address or phone number you'd like your recipients to contact.
   

To create a link to contact you in a button or image block: 

1. Click into the block you’d like to add a link to
2. In the URL or Link address field, add the a link to your contact information using one of the formats in the section below.
3. Replace the contact information placeholder (e.g., youremail@example.com) with the email address or phone number you'd like your recipients to contact.
   
   

Link formats for email, SMS, and phone numbers 

Limitations 

These links are only supported for certain ISPs and devices. For example, SMS links (i.e., sms:+19999999999) are supported in Apple Mail but are not fully supported in all versions of Gmail, Yahoo, or Outlook. Additionally, recipients who open an SMS or phone number link on a desktop, rather than a mobile device, may not have a messaging or calling app installed. For this reason, it's important to make sure your phone number or email address is visible in the message you send, so recipients can manually type it in if necessary. 

Additional resources 

• Guide to the email template editor
• How to create a base template