How to Disable SMS Consent at Checkout for BigCommerce

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Overview

To stop collecting SMS consent at checkout, you need to:

  1. Remove the code snippet from your theme file in BigCommerce
  2. Uncheck the Collect SMS Subscribers box in Klaviyo

In this article, we walk you through how to disable SMS consent at checkout for BigCommerce. 

In BigCommerce

First, go to your BigCommerce store. Click Advanced Settings > Data Solutions. There, look for Site Verification Tags and click the three dots to open a dropdown menu. From the dropdown, click Disconnect

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A modal will pop up to confirm you want to disconnect this verification tag. Click Disconnect to continue. 

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Note that the script will still appear under Site Verification Tags; however, it will no longer be active on your site. As soon as you hit Disconnect, this stops SMS consent collection. (If you want to remove the script entirely, you must input some other text (e.g., a space or another script.)

In Klaviyo

Go to the Integrations tab in Klaviyo. In the Collect Subscribers section, uncheck the Collect SMS Subscribers box. When you do so, a modal will appear to confirm you no longer want to gather SMS consent. Click Stop Collecting SMS Consent

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Lastly, click Update BigCommerce Settings.

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Additional Resources

Find out how to add an embedded form to your site.

Learn how to re-enable SMS consent at checkout

 

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