How to turn off SMS consent at checkout for BigCommerce

You will learn

Learn how to stop collecting SMS consent at checkout for BigCommerce.

To do so, you need to:

1. Remove or disconnect the SMS consent script in BigCommerce.
2. Uncheck the Sync your BigCommerce Text Message subscribers to Klaviyo box in Klaviyo and save your changes.

In BigCommerce

If you installed the SMS consent script using Script Manager, remove that script there. Look for module=CONSENT_AT_CHECKOUT in the snippet to identify it. Then continue to In Klaviyo below.

If you installed the script using Site Verification Tags, follow these steps:

1. Go to your BigCommerce store.
2. Click Settings > Advanced > Data Solutions.
3. Look for Site Verification Tags and click the 3 dots to open a dropdown menu.
4. From the dropdown, click Disconnect.
   

5. In the modal that pops up, click Disconnect to continue.
   

Note that the script will still appear under Site Verification Tags; however, it will no longer be active on your site. As soon as you hit Disconnect, this stops SMS consent collection. If you want to remove the script entirely, you must input some other text, such as a space or another script.

In Klaviyo

1. In Klaviyo, select Integrations in the left sidebar, then click on BigCommerce.
2. Under Sync settings, uncheck the Sync your BigCommerce Text Message subscribers to Klaviyo box.
3. To save the changes, click Save.
   

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