How to Integrate with ShipStation

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Overview

This article will walk you through integrating ShipStation with Klaviyo. Using webhooks, this integration syncs data in real time based on the initial order creation in ShipStation and when the order ships. After completing the steps in this guide, you'll be able to personalize and target emails based on the shipping events and status of orders ShipStation tracks.

Enable Klaviyo's ShipStation Integration

First, navigate to your ShipStation account. Click the gear in the upper right hand corner, and then go to Account > API Settings.

Find API settings in your ShipStation account

If you had previously generated an API Key and API secret, copy the values for use in Klaviyo. Otherwise, click Generate API Keys to create the key and secret.

Generate API keys if needed in ShipStation

If your API keys were used to connect to any other apps, update those integrations with the new keys.

Copy the new keys and head over to your Klaviyo account.

Copy API keys to use in Klaviyo account

In another window, navigate to the Integrations tab in your Klaviyo account. Flip to All Integrations and enter ShipStation into the search bar. Then, click Add Integration.

Find ShipStation integration in Klaviyo

Enter the API key and API secret generated in ShipStation, and click Connect to ShipStation to complete the integration process.

Complete integration with ShipStation and connect

If your integration was successful, you’ll see a green success message above the Integration Settings section.

Successful integration with ShipStation

Monitor the Klaviyo Sync

The ShipStation integration syncs data from all of your ShipStation stores, allowing you to filter segments and flows based on the store name, and automatically syncs the last 90 days of data. After the initial integration is complete, a period sync runs every 30 minutes, looking for status updates to create additional events in Klaviyo.

To check on your integration, navigate to Analytics > Metrics. Click the All Metrics dropdown on the upper right-hand side, and select ShipStation. Check to see if ShipStation events are being synced to your Klaviyo account by looking at one of the ShipStation metrics - for instance, Order Awaiting Shipment - and clicking on the Activity Feed icon for the metric.

If your integration has begun syncing data, you will start to see events being added to this Activity Feed. When your ShipStation integration has a green border in your account's Enabled Integrations list, your historic data sync has completed.

Validate historical sync has completed

Verify Your Data

Klaviyo imports all of your ShipStation data. To verify this, compare the number of shipped orders added to Klaviyo on a particular day with the number of orders shipped in ShipStation and confirm they match.

In Klaviyo, navigate to Analytics > Metrics, and click into the Order Shipped metric. This will take you to the metric chart page which, by default, will show you the last 30 days of data.

Hover over yesterday's datapoint or look in the table of data below the chart to see how many payments occurred yesterday and compare it to the data stored in ShipStation.

If the data doesn’t match, the issue is most likely that the timezone in your Klaviyo account doesn't match the timezone in your ShipStation account. To check your timezone setting in Klaviyo, go to Account Settings > Contact Information > Organization. At the bottom of this page, you can view and update your timezone.

ShipStation Metrics

ShipStation syncs the following metrics to Klaviyo:

  • Order Awaiting Shipment
  • Order Awaiting Payment
  • Order On Hold
  • Order Shipped
  • Order Cancelled

ShipStation metrics in Klaviyo

For more information on specific order statuses that are tracked in ShipStation, check out ShipStation's documentation.

Order Awaiting Shipment

This metric is tracked when an order is ready to ship in ShipStation.

Order Awaiting Payment

This metric is tracked when an order is unpaid and marked as Awaiting Payment in ShipStation. Not all stores support unpaid orders.

When an order is paid for, either the store will send updated information about the order to ShipStation or you can manually mark the order as paid, and then ShipStation will update the order status to Order Awaiting Shipment. This event will then be synced to Klaviyo.

Order on Hold

This metric is tracked when you use the Hold action in ShipStation to place an order on hold. This is useful for pre-orders, delaying orders with out-of-stock products, or delaying orders for any other reason.

Orders can be set to On Hold until a set date or after a specified number of days.

Order Shipped

This metric is tracked once a label is printed for an order, at which time ShipStation moves the order to the Shipped status. Orders will move here when an outbound shipping label is generated, but will not receive this status if manually marked as shipped or marked as shipped by a shipping third party.

Order Cancelled

This metric is tracked when an order is cancelled in ShipStation.

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