Zenoti data reference

Data Synced with the Zenoti Integration

This article covers the data that is synced when you integrate Zenoti with your Klaviyo account.

How to view your data

To view your Zenoti data:

1. Click the Analytics dropdown in the left-hand navigation sidebar.
2.  Select Metrics. Here, you can view all of the metrics in your account. The metrics with a Zenoti icon represent all of the metrics synced from your Zenoti integration. 
3. Filter this view to see only Zenoti metrics by using the filter selector next to the search bar.
   

Appointment metrics

Booked Appointments

This event is tracked when a new group of appointments is booked.

• Value
  The value of the item, i.e., price of appointments package.
• Appointment Group ID
  The ID of the group to which the appointments belong.
• Appointment Names
  The list of names for each appointment.
• Appointments
  The list of appointment details, e.g., start time, end time, creation date.
• Categories
  The list of categories for the appointments.
• Center ID
  The ID of the location where the appointments take place.
• Center Name
  The name of the location where the appointments take place.
• Center Address
  The street address of the location where the appointments take place.
• Center City
  The city of the location where the appointments take place.
• Center State
  The state of the location where the appointments take place.
• Center Zip
  The zip code of the location where the appointments take place.
• Center Email
  The email address of the location where the appointments take place.
• Center Phone
  The phone number of the location where the appointments take place.
• Invoice ID
  The ID of the invoice for the appointments.
• Invoice Number
  The unique number associated with the invoice.
• Invoice Number Prefix
  The prefix displayed before the invoice number.
• Therapist Names
  The list of names for therapists performing the appointment.

Canceled Appointments

This event is tracked when a guest cancels their group of appointments.

• Appointment Group ID
  The ID of the group to which the appointments belong.
• Appointment Group Status
  The status of the appointment group, represented by a numerical value, e.g., -1.
• Appointment Group Status Name
  Name of appointment group status, e.g., Canceled.
• Appointment Names
  The list of names for each appointment.
• Categories
  The list of categories for the appointments.
• Therapist Names
  The list of names for therapists performing the appointment.
• Center ID
  The ID of the location where the appointments take place.
• Center Name
  The name of the location where the appointments take place.
• Center Address
  The street address of the location where the appointments take place.
• Center City
  The city of the location where the appointments take place.
• Center State
  The state of the location where the appointments take place.
• Center Zip
  The zip code of the location where the appointments take place.
• Center Email
  The email address of the location where the appointments take place.
• Center Phone
  The phone number of the location where the appointments take place.
• Cancellation Fee Required
  (Yes/No)
• No Show Fee Required
  (Yes/No)

Checked In to Appointments

This event is tracked when a guest checks in for their appointments.

• Appointment Group ID
  The ID of the group to which the appointments belong.
• Appointment Group Status
  Status of the appointment group, represented by a numerical value, e.g., 2.
• Appointment Group Status Name
  Name of appointment group status, e.g., Checkin.
• Appointment Names
  The list of names for each appointment.
• Categories
  The list of categories for the appointments.
• Therapist Names
  The list of names for therapists performing the appointment.
• Center ID
  The ID of the location where the appointments take place.
• Center Name
  The name of the location where the appointments take place.
• Center Address
  The street address of the location where the appointments take place.
• Center City
  The city of the location where the appointments take place.
• Center State
  The state of the location where the appointments take place.
• Center Zip
  The zip code of the location where the appointments take place.
• Center Email
  The email address of the location where the appointments take place.
• Center Phone
  The phone number of the location where the appointments take place.
• Cancellation Fee Required
  (Yes/No)
• No Show Fee Required
  (Yes/No)

Closed Appointments

This event is tracked when a guest closes their appointments.

• Appointment Group ID
  The ID of the group to which the appointments belong.
• Appointment Group Status
  Status of the appointment group, represented by a numerical value, e.g., 1.
• Appointment Group Status Name
  Name of appointment group status, e.g., Closed.
• Appointment Names
  The list of names for each appointment.
• Categories
  The list of categories for the appointments.
• Therapist Names
  The list of names for therapists performing the appointment.
• Center ID
  The ID of the location where the appointments take place.
• Center Name
  The name of the location where the appointments take place.
• Center Address
  The street address of the location where the appointments take place.
• Center City
  The city of the location where the appointments take place.
• Center State
  The state of the location where the appointments take place.
• Center Zip
  The zip code of the location where the appointments take place.
• Center Email
  The email address of the location where the appointments take place.
• Center Phone
  The phone number of the location where the appointments take place.
• Cancellation Fee Required
  (Yes/No)
• No Show Fee Required
  (Yes/No)

Completed Appointment

This event is tracked when a guest completes a specific appointment.

• Value
  The value of the item, i.e., price of appointments package.
• Appointment Group ID
  The ID of the group to which the appointments belong.
• Appointment Names
  The list of names for each appointment.
• Appointments
  The list of appointment details, e.g., start time, end time, creation date.
• Center ID
  The ID of the location where the appointments take place.
• Center Name
  The name of the location where the appointments take place.
• Invoice ID
  The ID of the invoice for the appointments.
• Invoice Number
  The unique number associated with the invoice.

Confirmed Appointments

This event is tracked when a guest confirms their appointments.

• Appointment Group ID
  The ID of the group to which the appointments belong.
• Appointment Group Status
  Status of the appointment group, represented by a numerical value, e.g., 4.
• Appointment Group Status Name
  Name of appointment group status, e.g., Confirm.
• Appointment Names
  The list of names for each appointment.
• Categories
  The list of categories for the appointments.
• Therapist Names
  The list of names for therapists performing the appointment.
• Center ID
  The ID of the location where the appointments take place.
• Center Name
  The name of the location where the appointments take place.
• Center Address
  The street address of the location where the appointments take place.
• Center City
  The city of the location where the appointments take place.
• Center State
  The state of the location where the appointments take place.
• Center Zip
  The zip code of the location where the appointments take place.
• Center Email
  The email address of the location where the appointments take place.
• Center Phone
  The phone number of the location where the appointments take place.
• Cancellation Fee Required
  (Yes/No)
• No Show Fee Required
  (Yes/No)

Missed Appointments

This event is tracked when a guest is a no show for their appointments.

• Appointment Group ID
  The ID of the group to which the appointments belong.
• Appointment Group Status
  Status of the appointment group, represented by a numerical value, e.g., -2.
• Appointment Group Status Name
  Name of appointment group status, e.g., NoShow.
• Appointment Names
  The list of names for each appointment.
• Categories
  The list of categories for the appointments.
• Therapist Names
  The list of names for therapists performing the appointment.
• Center ID
  The ID of the location where the appointments take place.
• Center Name
  The name of the location where the appointments take place.
• Center Address
  The street address of the location where the appointments take place.
• Center City
  The city of the location where the appointments take place.
• Center State
  The state of the location where the appointments take place.
• Center Zip
  The zip code of the location where the appointments take place.
• Center Email
  The email address of the location where the appointments take place.
• Center Phone
  The phone number of the location where the appointments take place.
• Cancellation Fee Required
  (Yes/No)
• No Show Fee Required
  (Yes/No)

Started Appointment

This event is tracked when a guest starts a specific appointment.

• Value
  The value of the item, i.e., price of the appointment.
• Appointment Group ID
  The ID of the group to which the appointments belong.
• Appointment Names
  The list of names for each appointment.
• Appointments
  The list of appointment details, e.g., start time, end time, creation date.
• Center ID
  The ID of the location where the appointments take place.
• Center Name
  The name of the location where the appointments take place.
• Invoice ID
  The ID of the invoice for the appointments.
• Invoice Number
  The unique number associated with the invoice.

Updated Appointments

This event is tracked when a guest updates their booked appointments.

• Value
  The value of the item, i.e., price of the appointment.
• Appointment Group ID
  The ID of the group to which the appointments belong.
• Appointment Names
  The list of names for each appointment.
• Appointments
  The list of appointment details, e.g., start time, end time, creation date.
• Categories
  The list of categories for the appointments.
• Center ID
  The ID of the location where the appointments take place.
• Center Name
  The name of the location where the appointments take place.
• Center Address
  The street address of the location where the appointments take place.
• Center City
  The city of the location where the appointments take place.
• Center State
  The state of the location where the appointments take place.
• Center Zip
  The zip code of the location where the appointments take place.
• Center Email
  The email address of the location where the appointments take place.
• Center Phone
  The phone number of the location where the appointments take place.
• Invoice ID
  The ID of the invoice for the appointments.
• Invoice Number
  The unique number associated with the invoice.
• Invoice Number Prefix
  The prefix displayed before the invoice number.
• Therapist Names
  The list of names for therapists performing the appointment.

Membership metrics

Activated Membership

This event is tracked when a guest activates a membership.

• Value
  The value of the item, i.e., price of the appointment.
• Auto Renewal
  List of details associated with renewal, e.g., renew_status, is_expired.
• Center ID
  The ID of the location associated with the membership.
• Center Name
  The name of the location associated with the membership.
• Credit Balance
  The numerical balance of the membership.
• Expiry Date
  The date the membership expires.
• Grace Period Date
  The date the grace period starts.
• Grace Period Days
  The length of the grace period in days.
• Group User Membership ID
  The Id of the membership group.
• Has Digital Form
  (true/false)
• Invoice
  The list of details associated with the invoice, e.g., item_id, receipt_no, status.
• Member Code
  The unique code associated with the membership.
• Members
  List of the names of members associated with the membership.
• Membership
  List of details associated with the membership, e.g., OTP_required, guestpass_total.
• Membership Name
  The name of the membership.
• Next Collection Date
  The date of the next membership payment.
• Payments
  List of payment details, e.g., payment_type, default_payment_info.
• Pending Waive Collections
  The amount of payments that will be waived.
• Purchase
  The price of the membership purchase.
• Recurrence Status
  The numerical status of the membership.
• Recurrence Status Name
  The name of the recurring payment plan, e.g., Default
• Recurring Details
  Any additional details related to the recurring payment plan.
• Refunded
  (true/false)
• Service Balance
  The amount the guest owes for membership-related services.
• Status
  The status of the guest’s membership represented by a numerical value, e.g., 1 for active membership.
• Status Name
  The name of status of the guest’s membership, e.g., Active.
• User Membership ID
  The ID of the guest’s membership.

Canceled Membership

This event is tracked when a guest cancels a membership.

• Cancel Date
  The date on which the cancellation will take effect.
• Cancel Initiated Date
  The date on which the cancellation was issued.
• Cancel Reason
  The selected reason for the cancellation.
• Canceled By
  The name of the guest who issued the cancellation.
• Center ID
  The ID of the location associated with the membership.
• Center Name
  The name of the location associated with the membership.
• Expiry Date
  The date the membership expires.
• Grace Period Date
  The date the grace period starts.
• Grace Period Days
  The length of the grace period in days.
• Member Code
  The unique code associated with the membership.
• Recurrence Status
  The numerical status of the membership.
• Recurrence Status Name
  The name of the recurring payment plan, e.g., Default.
• Status
  The status of the guest’s membership represented by a numerical value, e.g., -1 for canceled membership.
• Status Name
  The name of the status of the guest’s membership, e.g., Canceled.
• Termination Date
  The date the cancellation goes into effect.

Froze Membership

This event is tracked when a guest freezes a membership to be reactivated at a later time.

• Center ID
  The ID of the location associated with the membership.
• Center Name
  The name of the location associated with the membership.
• Comments
  Any comments left by the guest related to why they are freezing their membership.
• Expiry Date
  The date the membership expires.
• Freeze Fee
  The total cost to freeze the membership.
• Freeze Fee Type
  The freeze fee type represented by a numerical value.
• Freeze Start Date
  The date the freeze goes into effect.
  
  
• Freeze End Date
  The date the membership unfreezes.
• Freeze Type
  The type of freeze represented by a numerical value.
• Froze By
  The name of the guest who froze the membership.
• Group User Membership ID
  The Id of the membership group.
• Member Code
  The unique code associated with the membership.
• Next Collection Date
  The date of the next membership payment.
• Recurrence Status
  The status of the guest’s membership represented by a numerical value, e.g., 3 for frozen membership.
• Recurrence Status Name
  The name of the recurrence status, e.g., Frozen.
• Status
  The status of the guest’s membership represented by a numerical value, e.g., 3 for frozen membership.
• Status Name
  The name of the status of the guest’s membership, e.g., Frozen.
• User Membership ID
  The ID of the guest’s membership.

Unfroze Membership

This event is tracked when a guest unfreezes a membership.

• Center ID
  The ID of the location associated with the membership.
• Center Name
  The name of the location associated with the membership.
• Expiry Date
  The date the membership expires.
• Member Code
  The unique code associated with the membership.
• Next Collection Date
  The date of the next membership payment.
• Recurrence Status
  Numerical status of the membership.
• Recurrence Status Name
  The name of the recurring payment plan, e.g., Active.
• Status
  The status of the guest’s membership represented by a numerical value, e.g., 1 for active membership.
• Status Name
  The name of the status of the guest’s membership, e.g., Active.

Other metrics

Closed Invoice

This event is tracked when an invoice is closed.

• Value
  The value of the item (total value of all items on the invoice).
• Appointment Group ID
  The ID of the appointment group associated with the invoice.
• Appointment Names
  The list of names for each appointment associated with the invoice.
• Appointments
  The list of appointment details, e.g., start time, end time, creation date.
• Center ID
  The ID of the location where the invoice was closed.
• Center Name
  The name of the location where the invoice was closed.
• Closed
  (true/false)
• Invoice Date
  The date the invoice was created.
• Invoice ID
  The ID of the invoice for the appointments
• Invoice Items
  The list of items that appear on the invoice
• Invoice Number
  The unique number associated with the invoice
• Invoice Number Prefix
  The prefix displayed before the invoice number
• Lock
  (true/false)
• Receipt Number
  The receipt number printed on the invoice.
• Refund
  (true/false)
• Total Price
  The price listed on the invoice, including tax.
• Transactions
  The list of transactions printed on the invoice.

Ordered Giftcard

This event is tracked when a guest orders a new gift card.

• Value
  Total value of the gift card at time of purchase. 
• Center ID
  The ID of the location where the gift card was ordered.
• Center Name
  The name of the location where the gift card was ordered.
• Code
  The code displayed on the gift card.
• Comments
  Comments left by the purchaser of the gift card.
• Current Balance
  The current monetary balance of the gift card.
• Expiration Date
  The date on which the gift card expires.
• Expiration Days
  The number of days until the card expires.
• Invoice ID
  The ID of the invoice for the appointments.
• Invoice Number
  The unique number associated with the invoice.
• Notes
  Any notes associated with the gift card purchase.
• One time Use
  Whether or not the gift card is one time use.
• Restrict Usage to Sale Center
  (true/false)

Submitted Feedback

This event is tracked when a guest submits feedback after an appointment.

• Appointment Group ID
  The ID of the group of the appointment associated with the feedback.
• Center ID
  The ID of the location where the feedback was submitted.
• Center Name
  The name of the location where the feedback was submitted.
• Comments
  Feedback comments left by the guest.
• Guest Feedback Tags
  Tags associated with the feedback, e.g., Check-in, Ambiance, Cleanliness, Check-out.
• Rating Value
  The numerical rating of the feedback out of 5.
• Source
  The source of the feedback represented by a numerical code.
• Version
  The version of Zenoti used when the feedback was submitted.

Created Package

This event is tracked when a guest purchases a package.

• Value
  The total value of the package at time of creation. 
• Can Transfer Benefits
  (Yes/No)
• Center ID
  The ID of the location associated with the membership.
• Center Name
  The name of the location associated with the membership.
• Date
  The date when the package was created
• Discounts
  Any discounts applied to the package
• Expiration Days
  The number of days left until the package expires.
• Has First Redemption
  (true/false)
• Invoice
  The list of details associated with the invoice, e.g., item_id, receipt_no, status.
• Never Expires
  (true/false)
• Package
  The list of details related to the package.
• Package Name
  The name of the package, e.g., Class Pack.
• Products
  The list of products in the package.
• Purchase
  The list of price information including currency, tax, and final price.
• Refunded
  (true/false)
• Returned
  (true/false)
• Sale Invoice
  The list of invoice information including ID, item ID, and invoice number.
• Schedule
  The list of schedule information associated with the package.
• Services
  The list of services associated with the package.
• Start Validity at First Redemption
  (true/false)
• Status
  The status of the package represented by a numerical value.
• User Package ID
  The ID of the guest’s package.
• User Package State
  The state of the guest’s package represented by a numerical value.

Redeemed Package

This event is tracked when a guest redeems a package.

• Value
  The total value of the gift card at time of redemption. 
• Can Transfer Benefits
  Whether or not benefits can be transferred between guests.
• Center ID
  The ID of the location associated with the package.
• Center Name
  The name of the location associated with the package.
• Date
  The start and end dates when the package is in effect.
• Discounts
  Any discounts applied to the package.
• Expiration Days
  The number of days left until the package expires.
• Has First Redemption
  (true/false)
• Invoice
  The list of details associated with the invoice, e.g., item_id, receipt_no, status.
• Never Expires
  (true/false)
• Package
  The list of details related to the package.
• Package Name
  The name of the package, e.g., Signature Spa Package.
• Product Redemptions
  The list of redeemed products included with the package.
• Purchase
  The purchase details include tax and final price.
• Refunded
  (true/false)
• Returned
  (true/false)
• Sale Invoice
  The list of details associated with the sale invoice, e.g., id, item_id, no.
• Schedule
  Scheduling details associated with the package.
• Service Redemptions
  The list of redeemed services included with the package.
• Start Validity at First Redemption
  (true/false)
• Status
  The status of the package represented by a numerical value.
• User Package ID
  ID associated with the user package in Zenoti.
• User Package State
  The state associated with the user package represented by a numerical value.

Raw data

This event tracks any other data sent by Zenoti. Its properties will vary.

Synced guest data

Klaviyo creates or updates profiles for every guest with Email, First and Last Name, Phone Number, and will set a custom profile properties of:

• Zenoti ID
  ID assigned to the guest in Zenoti.
• Receive Marketing Email
  Whether or not a guest has opted-in to receive marketing emails. (true/false)
• Receive Marketing SMS
  Whether or not a guest has opted-in to receive marketing SMS. (true/false)
• Receive Transactional Email
  Whether or not a guest can receive transactional emails. (true/false)
• Receive Transactional SMS
  Whether or not a guest can receive transactional SMS. (true/false)
• Zenoti Guest Tags
  Guest tags
• Birthday
  The guest's birthday

Additional resources

Getting started with Zenoti