How to integrate with Qgiv

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You will learn

Learn how to integrate Qgiv with Klaviyo. After completing these steps, you'll be able to personalize and target emails based on each Contributor's donation and website activity. Here's some of the data we sync from Qgiv:

  • Amount of each contribution
  • Contributor information including first and last name, location, and how they found your site
  • Whether each contribution is recurring and if so, how often in will occur

First, you'll need to generate an API token in Qgiv, and then enable the integration in Klaviyo.

Generate your Qgiv API token

  1. Log in to your Qgiv account.
  2. Click on Settings in the left sidebar of your account then click on API Access.
    Qgiv account showing settings menu open and API Access outlined in red
  3. Click Create API Token.
  4. You will then be prompted you to create a token name and establish a token type. Under Token Type, select "Permanent".
    Token set up in Qgiv with red arrows pointing at token name box and permanent option
  5. Once you select "Permanent" as the Token Type, select the forms that you want to make accessible in Klaviyo. If you want all your donation data, select all your campaigns. 
  6. Qgiv will then provide you with your API Token located on the left hand side under Combination. This is what you will need in the next step to integrate Qgiv with Klaviyo.
    Combination section with blurred out API Token in Qgiv, copy with gray background

Add the Qgiv integration in Klaviyo

  1. In Klaviyo, select your account name in the lower left corner, then click Integrations.
  2. Select All Integrations and search for Qgiv.
    Qgiv listing on Klaviyo integration settings page with text reaeding Add Integration
  3. Click Add Integration to get started. You'll be brought to an Integration Settings page where you will need to add the API Token you generated in the previous step.
  4. Once you have entered your API Token, click Connect to Qgiv.
    Qgiv integration settings page in Klaviyo showing box for API Token and Connect to Qgiv with blue background

Monitor the Klaviyo sync and verify data

To check on your Qgiv integration:

  1. Click the Analytics dropdown in Klaviyo and select Metrics.
  2. Click on the Made Contribution metric to verify that there is data populated for this metric. If there is data, all you need to do is wait until your initial Qgiv integration sync has completed; this process can take up to a couple hours depending on how much data you have in your account.
  3. Klaviyo will import all of your historic Qgiv data. To verify this, you can compare the number of orders on a particular day in Klaviyo with what's in your Qgiv interface and confirm they match. For example, when exploring the Made Contribution metric in Klaviyo, you can mouse over yesterday's data point or look at the table of data below the chart to see how many orders were reported yesterday.
  4. Compare that number to what's stored in Qgiv from yesterday and you should see they match exactly. If they don't, the issue is most likely that your Klaviyo account's timezone doesn't match your Qgiv timezone.
  5. To check your timezone setting in Klaviyo, select your account name in the lower left, click Settings, then navigate to Contact Information > Organization. At the bottom, you will see an area to set timezone.

Data synced from Qgiv

There is one major metric that is captured by Qgiv and loaded into Klaviyo: Made Contribution.

Made Contribution metric in Klaviyo

The Made Contribution metric

This event is tracked when a supporter makes a contribution in Qgiv. The event Klaviyo syncs includes all the information Qgiv collects including the contribution amount, whether the donation is recurring, and if so, how often the donation will recur. You can filter and target Made Contribution events based on the following criteria: 

  • Donation Source
  • Form ID
  • Form Name
  • If Anonymous (True or False)
  • Opted In
  • Type (i.e. One Time)

Customer data

In addition to the metrics Klaviyo syncs from Qgiv, there are also custom properties that are added to each Klaviyo profile. You can use these properties in segments and in flows. The following properties are built-in Klaviyo fields that will be automatically synced:

  • Email
  • First Name
  • Last Name
  • City
  • State/Region
  • Zip Code
  • Country
  • Phone Number

Frequency of the Qgiv sync

Metrics and profile properties from Qgiv are synced using webhooks. This means that Qgiv indicates to Klaviyo when an event has occurred and Klaviyo will then pull all data. This occurs almost instantaneously. 

Add Klaviyo onsite tracking

The final step here is adding Klaviyo's Active on Site tracking code to your website footer. This Klaviyo tracking code will allow us to track an Active on Site metric for you so that you can see and leverage data related to site visits and visitor behavior. Through this metric, Klaviyo will track website activity for known browsers.

For example, you can use the Active on Site metric to create segments of people who have visited your site (while logged in), but haven't yet made a donation. 

  1. The following tracking script can be found in Klaviyo by clicking your account name in the lower left corner, selecting Integrations, then clicking Set Up Web Tracking in the upper right corner.
    Integrations tab in Klaviyo showing Set Up Web Tracking button in upper right corner
  2. We've also included the Klaviyo Active on Site tracking script here, which you can paste into the main template of your app before the </body> tag. Remember to add your own API Key, found under Account name > Settings > API Key, where you see 'Public API Key': 
    <script type="application/javascript" async
 src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=Public API Key"></script>
  3. You will then need to enter your site URL on the Set Up Web Tracking page. Once you have entered your URL, click Next to test the tracking setup. You should receive a success message if it's working correctly. 
    Step 2 of set up web tracking with text box for URL and Next button with blue background

Outcome

You have now integrated with Qgiv, verified your synced data, and added Klaviyo onsite tracking. 

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