I have tried integrating my WooCommerce store and received an error message that says "Unable to test API by fetching order count. Invalid count." What does this mean and how can I fix it?

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I have tried integrating my WooCommerce store and received an error message that says "Unable to test API by fetching order count. Invalid count." What does this mean and how can I fix it?

This error message means that when Klaviyo tries to validate the WooCommerce integration and get a count of orders, their API doesn’t return a value Klaviyo expects or it returns nothing at all. Since the integration hasn't officially connected to Klaviyo yet, this means that it needs to be resolved within WooCommerce. The best way to check would be to use an application like Postman to make an API call to the order count endpoint which will provide more insight into what is being passed to Klaviyo.

The endpoint you would want to start with is: {customers-url}/wc-api/v1/orders/count

You will want to change {customers-url} to your WooCommerce store URL.

If you have checked this endpoint and with WooCommerce and still need assistance, please reach out to support.

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