FAQ: I just installed my custom integration, but I’m not sure if it’s working. The metrics I expected to see aren’t there. How can I troubleshoot?

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I just installed my custom integration, but I’m not sure if it’s working. The metrics I expected to see aren’t there. How can I troubleshoot?

Placed order and checkout started metrics won’t come in until someone has placed an order or started a checkout. Try creating a test check out and a test order and see if you can see the data in Klaviyo. Also, make sure to check that the API key you are using is the same API key as in your Klaviyo account. For JavaScript track calls, make sure people are being identified before you make the track call. Klaviyo doesn’t track anonymous activity because you can’t take action or send emails to people who haven’t been identified. If all else fails, contact the support team for assistance.

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