How to verify that sign-up forms are enabled

You will learn

Learn how to verify that sign-up form functionality is enabled on your website. This makes sure that sign-up forms published in Klaviyo display as expected on your site and sync all necessary data to Klaviyo. 

Verify that sign-up forms functionality is enabled

In order to verify that sign-up form functionality is enabled on your site, you’ll need to make sure that the proper setting is checked for your ecommerce integration.

For most major ecommerce platform integration, the proper setting is checked by default when you integrate with Klaviyo. For some integrations, however, you may need to take an extra step to enable sign-up forms.  

Find your integration below to verify that sign-up forms functionality is enabled on your site.

•  Shopify
  For Shopify, you’ll need to make sure Klaviyo’s app embed is enabled on your store in order for sign-up forms to work. Learn more about Klaviyo’s app embed for Shopify.
• WooCommerce
  Sign-up form functionality is enabled automatically when integrating Klaviyo with  WooCommerce.
  • See our Woocommerce integration guide to make sure you’ve completed all integration steps.
• BigCommerce
  You must check the setting Automatically add Klaviyo onsite JavaScript on your integration settings page in order for sign-up forms to work. It is checked by default. You can check the setting at any time, and then update your settings.
• Magento 1
  Sign-up form functionality is automatically enabled when you integrate with Magento 1.
  • See our Magento 1 integration guide to make sure that you’ve completed all integration steps. 
• Magento 2
  Sign-up form functionality is automatically enabled when you integrate with Magento 2.
  • See our Magento 2 integration guide to make sure that you’ve completed all integration steps. 
• Wix
  You must check the setting Automatically add Klaviyo onsite JavaScript on your integration settings page in order for sign-up forms to work. It is checked by default. You can check the setting at any time, then update your settings.
• Square
  You must check the setting to Automatically add Klaviyo onsite JavaScript on your integrations settings page in order for sign-up forms to work. It will be checked by default. You can check the setting at any time, and then update your settings.
• PrestaShop
  You must check the setting Automatically add Klaviyo onsite JavaScript on your integration settings page in order for sign-up forms to work. It is checked by default. You can check the setting at any time, and then update your settings.

Please note that new sign-up forms will not render for browsers using Internet Explorer. Custom-built sign-up forms will continue to render for those using any type of web browser.

Next steps 

If you have verified that sign-up form functionality is enabled in your account, head to getting started with sign-up forms to build and publish a sign-up form on your site.

Additional resources

• How to enable onsite tracking for Shopify
• How to embed a sign-up form
• Course: Build and customize your sign-up forms