Getting started with Unbounce

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Learn how to integrate Unbounce with Klaviyo in order to help you use landing pages to add customers to your main newsletter list, trigger a welcome series flow, and more. You can collect subscribers on an Unbounce landing page and then automatically target a series of flow messages before sending them newsletter campaigns. Enabling Klaviyo's Unbounce integration requires steps inside of both Klaviyo and Unbounce.

Table of contents

  1. Verify form fields in Unbounce
  2. Enable the integration in Klaviyo
  3. Set up Unbounce webhooks
  4. View Unbounce data in Klaviyo
  5. Use Unbounce data in Klaviyo
  6. Troubleshooting

Verify form fields in Unbounce

To pull data into Klaviyo via webhooks, your Unbounce page needs a form with a field mapped to email. You can verify that your form fields are set up correctly prior to connecting your webhook by following the steps outlined below.

Unbounce has two ways to build pages: their standard builder and a Smart Builder. Checking your form fields is similar in either case. For more information on either of the forms below, see Unbounce’s documentation on setting up a form.

Standard builder

  1. In Unbounce, select the page you want to view, and then click Edit at the bottom of the page.
    Page named first variant in Unbounce with Edit with dark blue background
  2. In the page editor, click on your form, and then click Edit Form Fields.
    Form editor with form with fields First Name, Last Name, Email, and Industry
  3. Click on the Email * box to open the field settings. Then, verify that the Field Name and ID box is set to email. If you need to edit this text, uncheck the Auto-generate from Field Label and make your edits.
    Design your form page in Unbounce with Field Name and ID box set to email
  4. Once you’ve verified the field name, click Done.
  5. If you made any changes to the form, click Save and then Republish on the top menu bar to implement your updates.

Smart builder

  1. In Unbounce, navigate to the page you want to edit, and click Edit at the bottom of the page.
    Page named first variant in Unbounce with Edit with dark blue background
  2. Inside of the form, click into the Email text box dropdown and select Edit Field.
    Form with email textbox dropdown open and Edit field highlighted in dark blue
  3. In the Edit Field menu, verify that the Field Name/ID box is set to email.
    Edit Field menu with Field Name/ID set to email
  4. Once you’ve verified the field name, click Submit.
  5. If you made any changes to the form, click Save and then Publish on the top menu bar to implement your updates.

Enable the integration in Klaviyo

  1. In Klaviyo, click your account name in the lower left corner and select Integrations.
  2. Click All Integrations and search for Unbounce, then click Add Integration.
    All integrations tab in Klaviyo with Unbounce in searchbar and Unbounce card in results
  3. Select the checkbox next to Subscribe people who fill out a form to a Klaviyo list to sync your Unbounce leads to a specific Klaviyo list. Choose the list you’d like to sync your initial leads to from the dropdown.
  4. Click Connect Unbounce.
    Unbounce integration settings page in Klaviyo with subscribe checkbox checked and Connect Unbounce with blue background
  5. If you later want to sync data to another list in your Klaviyo account, return to these settings, select the new list, and click Update Unbounce Settings.
  6. Copy the URL generated in the Sync with Unbounce section. This URL will be used in the following step to create a webhook to Klaviyo in Unbounce.
    Unbounce integration settings page in Klaviyo with webhook URL in textbox

Set up Unbounce webhooks

  1. From the All Pages page in Unbounce, select the page you’d like to add your Klaviyo webhook to.
    All Pages page in Unbounce with Create New with dark blue background
  2. Click on the Integrations tab, and select Webhooks > Add Webhook.
    Integrations tab of Test Page for Webhooks showing Webhooks tab within it
  3. Paste the URL from Klaviyo into the first text box under Choose a URL to POST form data to.
    Add a webhook page in Unbounce with Klaviyo webhook URL in box and Save Changes with dark blue background
  4. Verify that the email field under Unbounce Field ID on the left is mapped to email on the right. If this is mapped to any other value - such as your_email - Klaviyo will not recognize this property as an email address and the webhook will be dropped. Mapping is case-sensitive and email should be formatted in all lowercase.
  5. Once you’ve verified all fields, click Save Changes.
  6. Allow time for the integration to process. If the integration is successful, you’ll see the following success message letting you know You have successfully updated your Webhook. Click Done to finish setup.
    Add a webhook success message with large green check and Done with dark blue background

View Unbounce data in Klaviyo

To check your integration after you have added the Klaviyo webhook, create a new lead through your Unbounce page.

Klaviyo syncs leads through the Filled Out Form metric, which appears with an Unbounce icon next to it. To confirm that this is syncing properly to Klaviyo, navigate to Analytics > Metrics, and filter by Unbounce. Currently, Klaviyo syncs one metric with Unbounce: Filled Out Form. Select Filled Out Form to see data specific to this metric.

Click on the Activity Feed icon and you should see a new profile created for this lead in your Klaviyo account. If you see this, your leads are now syncing.

Filled out Form metric activity feed in Klaviyo showing an event from profile named Bill Klaviyo

Klaviyo will only record your leads if you have email as a required field in your form. If a lead does not include an email address, Klaviyo will ignore it.

The Filled Out Form metric contains the following metadata, which can be used in segments and flows:

  • Page ID
    The unique ID of the form the user filled out
  • Page Name
    The name of the form in Unbounce
  • Page Variant
    The variant of the form in Unbounce, as used in Unbounce’s Smart Traffic

Use Unbounce data in Klaviyo

Create a segment 

If you want to send a specific email campaign to customers who responded to a specific variant of your form, you can create a segment in Klaviyo using Page Variant data.

  1. Navigate to Audience > Lists & Segments in Klaviyo.
  2. Click Create List/Segment, and select Segment.
  3. Name your new segment appropriately and add the following definitions to the segment:
    • If someone is in or not in a list: set to Is
      Set this if you’d like to only use customers from a specific list in Klaviyo; otherwise, move to the next definition.
    • What someone has done (or not done): set to Unbounce’s Filled Out Form metric and choose the time period you want to check across.
    • Click Add Filter and select the Page Variant property from the dropdown, then enter the page variant into the equals box.
      Segment in segment builder in Klaviyo for someone who has filled out a form with page variant a
  4. Click Create Segment when you are done.

Create a welcome flow

You can use the data from Unbounce to create a series of welcome emails that are triggered when someone enters an email on a form. The advantage of doing this through Klaviyo is that you can set up a two to three message welcome series, triggered when your leads are added to your newsletter. See our guide on creating a welcome series for more information.

Troubleshooting

Form fields aren’t populating in my webhook setup

If your form fields aren’t appearing in your webhook setup, you may need to republish your page to resync the form fields.

To republish:

  1. Click into your page in Unbounce and go to the Edit screen.
  2. Choose anything on your page and alter it slightly, then click Save.
  3. Revert the change, and click Save again.
  4. Click Publish (or Republish, depending on which builder you’re using).
  5. Go back to the Webhooks tab of your Unbounce account and attempt the setup again. You should now be able to see the form fields populated in the webhook setup.
  6. If this problem persists, reach out to the Unbounce Support Team.

Outcome

You've now integrated Unbounce with Klaviyo and reviewed your synced data. 

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