How to cancel a scheduled flow email for a single recipient

Estimated 2 minute read

Updated Feb 27, 2025, 9:55 PM EST

Learn how to prevent a specific recipient from receiving a flow by cancelling the email for just that one person.

It's important to note that cancelling an email for a single recipient will remove them from the flow entirely, and they will not progress to other steps or receive any of the remaining messages in the flow.

Cancel a flow email for a single recipient

You can cancel recipients who are in either the Waiting or Needs Review statuses from receiving the next email and the rest of a flow entirely.

To do this:

Open your flow.
Click on the specific email message that you would like to cancel a subscriber from receiving.
In the right details sidebar, click View details from within the Performance section.
Click on the Recipient activity tab.
Find the recipient you would like to cancel the email for. Note that these can only be recipients in the Waiting or Needs Review lists.
Hover over their name to expose additions options and click on Cancel Send.
Confirm you want to cancel the recipient from that email and the rest of the flow by clicking Cancel Send. Otherwise, choose Nevermind to abandon the process.