You will learn
Learn how to prevent a specific recipient from receiving a flow email by cancelling the email for just that one person.
It's important to note that cancelling an email for a single recipient will remove them from the flow entirely, and they will not progress to other steps or receive any of the remaining messages in the flow.
Cancel a flow email for a single recipient
To do this:
- Open the flow builder for the flow
- Click the email you would like to cancel.
- In the left sidebar, click View all Analytics.
- In the Recipient Activity tab, find the recipient you would like to cancel the email for.
- Click Cancel on the far right. You can cancel recipients who are in either the Waiting or Needs Review tab.
Learn more about managing flow emails: