How to cancel a scheduled flow email for a single recipient

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Learn how to prevent a specific recipient from receiving a flow email by cancelling the email for just that one person.

It's important to note that cancelling an email for a single recipient will remove them from the flow entirely, and they will not progress to other steps or receive any of the remaining messages in the flow.

Cancel a flow email for a single recipient

To do this:

  1. Open the flow builder for the flow
  2. Click the email you would like to cancel.
  3. In the left sidebar, click View all Analytics.
    Left sidebar that shows when you click an email in the flow builder.
  4. In the Recipient Activity tab, find the recipient you would like to cancel the email for.
  5. Click Cancel on the far right. You can cancel recipients who are in either the Waiting or Needs Review tab.
    Cancel link found on the Recipient Activity page.

Additional Resources

Learn more about managing flow emails:

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