Troubleshooting Signup Forms

Overview If a signup form is not working as expected, review this guide to explore common issues and solutions to these issues. How to Test your Forms When testing forms, use a unique email address...

Overview Klaviyo’s onsite JavaScript (“Klaviyo.js”) is the piece of code that enables Active on Site tracking. It is injected automatically through many of our ecommerce integrations, and you can m...

Overview Learn why the number of subscribers in your Klaviyo list doesn't match the number of submissions in your form.  The number of form submissions will rarely match the number of subscribers o...