If you are importing a custom HTML template, or building your own custom coded template, there are a few things to consider.
We only recommend using custom HTML for technically savvy marketers, or for anyone who has access to a developer. While our product does support custom HTML, our support team is unable to help you build out your custom templates beyond offering the general guidance covered in this documentation.
Klaviyo Does Not Support Embedded Forms or Videos
Learn moreIf you're interested in learning workarounds for this, check out this article on Adding a Video or GIF to an Email.
Custom HTML and CSS Elements
Certain HTML and CSS elements used to make emails interactive are not currently supported. For example, if you are looking to make your email interactive in Gmail by using certain CSS attribute selectors, you may see your template trigger an error in Klaviyo.
Klaviyo does not currently support certain operators (like ~) in email templates. This may limit the extent to which certain custom HTML and CSS can be used. If your template contains HTML or CSS that isn't fully supported, you will not be able to generate a preview of your email and will see the following error: