Skills

How the Loyalty skill lets Customer Agent answer loyalty and rewards questions automatically. Your customers can check their points balance, discover available rewards, and learn about your loyalty program — all without opening a support ticket. The Loyalty skill deflects repetitive loyalty inquiries, increases program engagement, and improves customer satisfaction by giving shoppers instant, self-service answers across webchat, text messaging, email, and WhatsApp.

In this article, you will learn how the Subscriptions skill works for Customer Agent and what you need to get it running. This skill lets your customers pause, cancel, or update their subscription delivery preferences through self-service -- reducing support ticket volume, improving resolution rates, and helping you retain subscribers by making account management frictionless.

How the Returns & Exchanges skill lets Customer Agent guide shoppers through return and exchange requests automatically. When your prerequisites are in place, the agent answers policy questions, checks order eligibility, and deep-links customers directly into your returns portal. This reduces support ticket volume, improves resolution rate, and delivers a faster post-purchase experience that raises CSAT.

What Customer Agent skills are, which skills are available, and how to manage them. Skills are pre-built AI capabilities that let Customer Agent handle specific types of customer questions — from order tracking to returns to product recommendations — without human intervention. Enabling the right skills for your business reduces support volume, improves resolution rates, and gives customers faster answers across webchat, SMS, and email.

This article explains how the K:AI Customer Agent can automatically retrieve and share active coupon codes with customers during conversations. This capability is enabled automatically with your Customer Agent so you can resolve common "where is my discount?" inquiries instantly, driving faster conversions and reducing support volume without human intervention.