Klaviyo uses Gravatar to set profile pictures that appear beside your account name in the app. In this article, you will learn how to add this photo if you do not already have one.
Add a Photo with Gravatar
Gravatar is a third-party platform that allows you to create an account and add various profile information, such as a profile picture. This information is publicly available on the web and can be used by other software.
When you create an account with Klaviyo, we use the email associated with your account and automatically look for an associated Gravatar account. If we find one, we populate your Gravatar profile picture into your account. If we do not find a Gravatar profile picture for your account, this image will be the first letter of your first name instead, as shown below.
To update this with Gravatar, first, log into Gravatar with the same email as your Klaviyo account. If you don't have a Gravatar account or need to make one with your Klaviyo email, you can make one for free.
Click on the profile icon in the upper right-hand corner and drag in the photo you want to use for the account. Click Change My Photo. There will be a small delay for Gravatar to sync to your Klaviyo account, but within 30 minutes, you should see the change reflected in Klaviyo.
Please note that, while updating your Gravatar will update your Klaviyo profile picture, updating your Gravatar will not update your Gmail Favicon/profile picture. You'll need to update your Gmail Favicon/profile picture directly in your Gmail account or apply for a BIMI certificate.