Account Administration Explanations

Overview As your business grows, so too will your Klaviyo account. In order to scale your marketing channels accordingly, you will likely need to upgrade your plan in Klaviyo. By upgrading a free a...

Overview Whenever major changes (e.g., a new feature is released in Klaviyo or your payment fails) occur in your account, Klaviyo will notify your account Owner with necessary information via email...

Overview Ensuring your emails hit the inbox matters immensely for the success of your email marketing. Likewise, ensuring that your emails aren’t clipped is crucial for customers to get all the inf...

Overview Klaviyo collects US sales tax on email billing payments. If you are not based in the US, you will not be subject to any US sales taxes. Taxes vary by jurisdiction, so tax rates will reflec...

Overview If you've decided to start using Klaviyo to send SMS messages to subscribers, the next step is to set up your account with an available balance. SMS billing does not follow the same billin...

Overview As of April 2019, all folders in Klaviyo have converted to tags, which allow you to label campaigns, flows, lists, and segments. Tags can be sorted into tag groups; for example, you may ta...

Overview Klaviyo's billing structure is based on two criteria: The number of contacts in your account The number of emails you send during the month Review Your Billing Plan To review your billin...

Overview In the majority of cases, Klaviyo works best as a 1:1 sync with your ecommerce store. Because of this, you may have multiple stores and thus, multiple Klaviyo accounts. You can access mult...

Overview If you believe that your Klaviyo account is disabled or temporarily suspended, there are several reasons why this may be the case. In the following sections, you will learn what these reas...