How shared billing works in Klaviyo
You will learn
Learn how to request potential shared billing options, how the shared billing process works in Klaviyo, and about the differences between parent and child accounts.
Shared billing —...
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Understand custom hosted pages in Klaviyo
You will learn
Learn about custom hosted pages in Klaviyo, including what they are and what they can do.
This article provides information about hosted pages. If you need guidance on how to enable ...
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How Free and Paid Plans Differ
Overview
As your business grows, so too will your Klaviyo account. In order to scale your marketing channels accordingly, you will likely need to upgrade your plan in Klaviyo. By upgrading a free a...
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About Account Notifications and Updates in Klaviyo
Overview
Whenever major changes (e.g., a new feature is released in Klaviyo or your payment fails) occur in your account, Klaviyo will notify your account Owner with necessary information via email...
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Understanding CSS Optimization
Overview
Ensuring your emails hit the inbox matters immensely for the success of your email marketing. Likewise, ensuring that your emails aren’t clipped is crucial for customers to get all the inf...
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About Sales Tax in Klaviyo
Overview
Klaviyo collects US sales tax on email billing payments. If you are not based in the US, you will not be subject to any US sales taxes. Taxes vary by jurisdiction, so tax rates will reflec...
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How Klaviyo Bills Customers for SMS
Overview
If you've decided to start using Klaviyo to send text messages to subscribers, the next step is to set up your plan. The billing structure for SMS is primarily based on two criteria:
- The...
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Understanding Tags in Klaviyo
Overview
As of April 2019, all folders in Klaviyo have converted to tags, which allow you to label campaigns, flows, lists, and segments. Tags can be sorted into tag groups; for example, you may ta...
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How Klaviyo bills customers for emails
You will learn
Learn the billing structure for email plans, where to see your plan, and how to change your plan in Klaviyo.
The billing structure is based on two criteria:
The number of contacts ...
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About Multi-Account User Privileges
Overview
In the majority of cases, Klaviyo works best as a 1:1 sync with your ecommerce store. Because of this, you may have multiple stores and thus, multiple Klaviyo accounts. You can access mult...
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Why Is My Account Disabled?
Overview
If you believe that your Klaviyo account is disabled or temporarily suspended, there are several reasons why this may be the case. In the following sections, you will learn what these reas...
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