Account Administration Explanations

You will learn Learn how to request potential shared billing options, how the shared billing process works in Klaviyo, and about the differences between parent and child accounts. Shared billing —...

You will learn Learn about custom hosted pages in Klaviyo, including what they are and what they can do. This article provides information about hosted pages. If you need guidance on how to enable ...

Overview As your business grows, so too will your Klaviyo account. In order to scale your marketing channels accordingly, you will likely need to upgrade your plan in Klaviyo. By upgrading a free a...

Overview Whenever major changes (e.g., a new feature is released in Klaviyo or your payment fails) occur in your account, Klaviyo will notify your account Owner with necessary information via email...

Overview Ensuring your emails hit the inbox matters immensely for the success of your email marketing. Likewise, ensuring that your emails aren’t clipped is crucial for customers to get all the inf...

Overview Klaviyo collects US sales tax on email billing payments. If you are not based in the US, you will not be subject to any US sales taxes. Taxes vary by jurisdiction, so tax rates will reflec...

Overview If you've decided to start using Klaviyo to send text messages to subscribers, the next step is to set up your plan. The billing structure for SMS is primarily based on two criteria: - The...

Overview As of April 2019, all folders in Klaviyo have converted to tags, which allow you to label campaigns, flows, lists, and segments. Tags can be sorted into tag groups; for example, you may ta...

You will learn Learn the billing structure for email plans, where to see your plan, and how to change your plan in Klaviyo.  The billing structure is based on two criteria: The number of contacts ...

Overview In the majority of cases, Klaviyo works best as a 1:1 sync with your ecommerce store. Because of this, you may have multiple stores and thus, multiple Klaviyo accounts. You can access mult...

Overview If you believe that your Klaviyo account is disabled or temporarily suspended, there are several reasons why this may be the case. In the following sections, you will learn what these reas...