How to Review the Changelog for a Flow
Overview
A flow’s changelog allows you to see what’s changed when it happened and who made the change. This makes it easier to troubleshoot issues in a flow and gives you insight into the flow’s hi...
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How to Configure Back in Stock Alert Emails
Overview
When creating a back in stock flow email, it's important to set up the message so that it shows the right product data. In this article, we show you how to use pre-built templates or confi...
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How to back-populate a flow
You will learn
Learn how to back-populate, which allows you to retroactively add qualified recipients into a flow.
If you want more details on how back-populating works, read Understand how back-po...
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How to A/B Test Flow Branches
Overview
You can A/B test different flow branches using the conditional split component. This allows you to test things like timing, discounts, and number of emails within a particular flow. In thi...
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How to Add a Notification Action to a Flow
Overview
The notification flow action allows you to email up to five people when someone first triggers or reaches a particular point in a flow. It sends internal notifications to your team around ...
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How to bulk update flow statuses
You will learn
Learn how to change the statuses of several actions in a flow all at once by using the Update Action Statuses button in the flow builder. This makes it simple to, for example, set an...
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How to Add an SMS Action to a Flow
Overview
Learn how to add an SMS action into a flow and about the settings for this action.
The SMS component in the Visual Flow Builder is used to integrate SMS messages into any automated flow s...
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How to Preview a Flow Trigger Setup
Overview
The flow trigger setup preview tool allows you to check your trigger logic to ensure that your flow is set up the way you would like. This will help you understand how your flow is going t...
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How to Add an Email to a Flow
Overview
The email component in the Visual Flow Builder is used to add automated emails into your series. After dragging a new email card into a flow, you'll be able to configure your content and u...
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How to Resend a Campaign to People Skipped by a List-Triggered Flow
Overview
The main reason you would want to send a campaign to a group of people who were skipped by a list-triggered flow (for example, a welcome series) is if you have an existing flow, but a numb...
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How to Create Flow Email Content
Overview
The content of an email is how you directly communicate with your customers. With flows, this communication is automatic. In this article, we run through how to create this content for flo...
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How to Add a Time Delay to a Flow
Overview
The time delay component in the flow builder is used to create delays — or wait periods — between messages or other components in your flow series.
If components are back-to-back, without ...
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How to Export Flow Analytics
Overview
Exporting the analytics for a certain flow allows you to easily measure and review how successful a flow is. Further, you can analyze the data on message by message basis, examining how ea...
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How to Add an Additional Filter to a Single Flow Email
Overview
When building a flow, you may have a particular email that you would only like to go to specific recipients. To accomplish this, you can add an additional filter to a single email within a...
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How to Resend Emails in Klaviyo
Overview
The ability to resend flow and campaign emails can be very beneficial when the need arises. Suppose that a customer reaches out because they can’t find the email with their welcome coupon ...
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How to Add a Trigger Split to a Flow
Overview
A trigger split is a component in the Visual Flow Builder that creates two distinct paths in a flow, branching based on a filter applied to the flow trigger. It is only available for metri...
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How to Edit a Flow
Overview
By editing a flow, you can:
Update the name
Edit the content of flow messages
Update the filters
To edit an existing flow, click on the Flows tab, and then find the name of the flow you...
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How to add a conditional split to a flow
You will learn
Learn how to add a conditional split to a flow that creates two distinct paths, branching based on defined characteristics of your recipients.
A conditional split is a component in t...
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How to Pause an Individual Flow Message
Overview
After you create a flow, there may be cases in which you want to pause sending one or more messages within the flow. This only applies to emails or SMS that are currently live and sending ...
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How to enable a flow to start sending
You will learn
Learn how to enable specific flow steps or an entire flow so that the flow starts sending out messages to qualified recipients.
Flows in Klaviyo do not have an on/off switch. Each in...
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How to Clone a Flow
Overview
Cloning a flow allows you to change the trigger of a flow or copy it to another account. In this article, we run through how to clone a flow.
Cloning a Flow
To clone a flow, navigate to th...
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How to Rejoin and Disconnect a Flow Split
Overview
The trigger and conditional splits components in the flow builder allow you to create targeted customer journeys stemming from the same initial trigger. However, as you start to branch you...
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How to Use Tags to Organize Flows
Overview
Using tags to organize flows can help you sort flows into different groups depending on your use case. For example, you may want to tag flows with the stage they represent in the marketing...
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How to Review a Flow Message's Settings
Review a Flow Message's Settings
When you click on an email card within a flow, you will see a Settings section in the lefthand sidebar. If you click the gear icon, you'll be brought to an area whe...
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How to Manage Messages within a Flow
Overview
In Klaviyo's visual flow builder, you can build out an automated series with as many emails and SMS messages as you'd like.
While flows are designed to be "set it and forget it," testing a...
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How to Delete a Flow
Overview
When you delete a flow, no future recipients are queued and all queued recipients are cancelled. However, it's important to note that if you delete a flow, all of the analytics ever associ...
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How to Add an Update Profile Property Action to a Flow
Overview
Learn how to add an update profile property action into a flow so that you can collect and track profile data.
This flow action allows you to:
Update an existing profile property
Remove a...
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How to Manually Send Flow Messages to Recipients
Overview
There are several instances where you might want to review a flow message before it sends. For instance, if you want to check who gets your messages or if you are testing a flow. In this c...
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How to change a flow trigger
You will learn
Learn how to create a copy of a flow in order to create a new version with a different trigger. A copy of the original flow must be created because once you have set the trigger for ...
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How to A/B Test a Flow Email
Overview
When A/B testing individual emails, you can test things like subject line, discounts, and email content. You can even figure out whether, say, plain-text emails perform better than image-h...
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