SMS How-Tos

Overview It’s important to routinely clean your list to remove unengaged recipients. Continuing to send SMS messages to someone who is no longer interested in receiving them can result in spam comp...

Overview With Klaviyo, you can verify one toll-free number, making it a trusted sending number for carriers. This in turn helps your SMS deliverability, increasing the number of messages that get d...

Overview In Klaviyo, any SMS that a customer sends can be used to trigger a metric-triggered flow. This makes it simple to run polls and surveys via SMS, sending automated responses or updating pro...

Overview Custom mobile keywords allow you to better control how you communicate with customers, helping you grow your business while staying true to your brand. Klaviyo allows you to create, change...

Overview Wireless carriers, including AT&T, Verizon, T-Mobile, and Sprint, monitor SMS sent over their networks to prevent the delivery of spam. When messages are sent from a 10-digit long number, ...

Overview Using Klaviyo to send SMS messages in your abandoned cart flow is a great way to reach customers on another channel to remind them of outstanding items in their carts. There are several wa...

Overview Bringing your SMS subscribers into one segment is important to trigger flows, create campaigns, gather business insight. Let’s walk through how to create that segment. Building the Segment...

Overview After you’ve implemented SMS messaging into your campaigns and flows, you can assess the results for each of your message sends. How can you assess how effective your SMS messages are at g...