How to Migrate from a Long Number to a Toll-Free Number
Overview
If you are currently sending from one or more long numbers and expect to ramp up your volume, you may want to switch to a toll-free number instead. This is a great option if you have notic...
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How to Create a Segment of SMS Subscribers
Overview
Bringing your SMS subscribers into one segment is important to trigger flows, create campaigns, gather business insight. Let’s walk through how to create that segment.
Building the Segment...
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How to Analyze SMS Data
Overview
After you’ve implemented SMS messaging into your campaigns and flows, you can assess the results for each of your message sends. How can you assess how effective your SMS messages are at g...
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How to Add, Update, or Delete Custom Keywords
Overview
Custom mobile keywords allow you to better control how you communicate with customers, helping you grow your business while staying true to your brand. Klaviyo allows you to create, change...
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How to Get a Toll-Free Number Verified
Overview
With Klaviyo, you can verify one toll-free number, making it a trusted sending number for carriers. This in turn helps your SMS deliverability, increasing the number of messages that get d...
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How to Improve SMS Deliverability when Using Long Numbers
Overview
Wireless carriers, including AT&T, Verizon, T-Mobile, and Sprint, monitor SMS sent over their networks to prevent the delivery of spam. When messages are sent from a 10-digit long number, ...
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How to Create Flows Using the Sent SMS Metric
Overview
In Klaviyo, any SMS that a customer sends can be used to trigger a metric-triggered flow. This makes it simple to run polls and surveys via SMS, sending automated responses or updating pro...
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How to Test SMS Messages in Flows
Overview
You can make data-driven marketing decisions by A/B testing your SMS messages in flows. You can A/B test your SMS messages in a few ways. You can look at the timing, the content, the numbe...
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How to Remove SMS Consent from a Profile
Overview
It’s important to routinely clean your list to remove unengaged recipients. Continuing to send SMS messages to someone who is no longer interested in receiving them can result in spam comp...
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How to Create Positive Experiences with Transactional SMS
Overview
A transactional SMS is an essential, non-marketing text message. These messages are created within flows that are triggered by a purchase or other direct interaction with your brand in whi...
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How to Create a Sending Schedule Based on SMS Engagement
Overview
Knowing how different groups of subscribers engage with your SMS and MMS marketing messages is important for creating a sending schedule and driving high click rates. Frequently texting th...
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