SMS How-Tos

Overview Bringing your SMS subscribers into one segment is important to trigger flows, create campaigns, gather business insight. Let’s walk through how to create that segment. Building the Segment...

Overview Alphanumeric sender IDs are the only sending numbers available in the UK and Australia. These number types allow you to choose your sender ID, making it easy to brand your SMS messages.  I...

Overview Custom mobile keywords allow you to better control how you communicate with customers, helping you grow your business while staying true to your brand. Klaviyo allows you to create, change...

Overview After you’ve implemented SMS messaging into your campaigns and flows, you can assess the results for each of your message sends. How can you assess how effective your SMS messages are at g...

Overview In this article, we’ll go over how to improve your SMS click rates as well as performance benchmarks for campaigns and flows. Click rate is the first metric you should look at when evaluat...

Overview In this article, we’ll go over how to improve your SMS conversion rates as well as performance benchmarks for campaigns and flows. Conversion rates show how many of your SMS recipients bec...

Overview In this article, we’ll go over how to improve your SMS unsubscribe rates and performance benchmarks for campaigns and flows. Having a high unsubscribe rate signals to wireless carriers tha...

Overview Learn how to A/B test SMS campaigns and what aspects to test in this article. With A/B testing for Klaviyo SMS, you can gain insight into your audience and use that information to optimize...

Overview This article runs through the several options for managing your SMS conversations, including:  Blocking the sender Archiving a message thread Unarchiving a message thread Marking a conver...

Overview When your SMS program stretches across multiple countries, you run into differences in language, compliance laws, and more. To better target SMS subscribers in a certain country, you can c...

Overview Certain jurisdictions require contact information in every commercial electronic message, such as emails and SMS. Per their rules, each message must have:  A valid mailing address (which ...

Overview Including a dynamic image allows you to personalize your text messages. For instance, you can show someone the exact product they viewed, started a checkout with, or bought. This article e...

Overview In Klaviyo, any SMS that a customer sends can be used to trigger a metric-triggered flow. This makes it simple to run polls and surveys via SMS, sending automated responses or updating pro...

Overview Learn how to create a custom Zapier webhook to send email and SMS consent to Klaviyo. This integration is not fully supported by Klaviyo, but can be used as a work around if needed. We re...

Overview Learn how to send test data to Zapier via a POST request when creating a webhook to send email and SMS consent to Klaviyo. This article builds off of the information in How to Send Consen...

Overview You can make data-driven marketing decisions by A/B testing your SMS messages in flows. You can A/B test your SMS messages in a few ways. You can look at the timing, the content, the numbe...

Overview SMS is a powerful tool for customer support, allowing you to quickly answer subscribers’ questions and hear their feedback. With Klaviyo two-way messaging, you can leverage SMS to provide ...

Overview After someone inputs their email in a signup form, you can use the success page to collect their SMS consent via a click-to-text button. This two-step approach makes it easy to gather cons...

Overview Knowing how different groups of subscribers engage with your SMS and MMS marketing messages is important for creating a sending schedule and driving high click rates. Frequently texting th...

Overview Learn how to manually remove SMS consent from a Klaviyo profile. Note that you cannot currently bulk remove SMS consent.  Only Owners, Admins, Managers, and Analysts can remove SMS consent...

Overview A transactional SMS is an essential, non-marketing text message. These messages are created within flows that are triggered by a purchase or other direct interaction with your brand in whi...

Overview Wireless carriers, including AT&T, Verizon, T-Mobile, and Sprint, monitor SMS sent over their networks to prevent the delivery of spam. When messages are sent from a 10-digit long number, ...

Overview If you previously started collecting SMS consent at checkout on Shopify Plus before X, you must remove the Klaviyo code snippet from your theme files. You can then collect consent using th...

Overview To stop collecting SMS consent at checkout, you need to: Remove the code snippet from your theme file in BigCommerce Uncheck the Collect SMS Subscribers box in Klaviyo In this article, w...