SMS How-Tos

You will learn Learn how to indicate the country in a CSV file with SMS profiles. In the instructions below, we use Google Sheets to indicate the country in an SMS list upload. This can be accompli...

You will learn Learn how to filter your CSV file to remove SMS profiles who are currently unsubscribed. If you move opted-out contacts to a new spreadsheet, you can upload them as unsubscribed to S...

You will learn Learn how to edit and delete a quick responses, which are templates you can use in your SMS conversations.  If you're looking for more information on adding quick response, check out...

You will learn Find out how to create and use quick responses in your SMS conversations.  Quick responses are templates you can insert into your one-to-one conversations. They save you time, as you...

You will learn Learn how to create a segment of all of your opted-in SMS contacts.  Bringing your SMS subscribers into one segment is important to trigger flows, create campaigns, gather business i...

You will learn  Learn how to enable SMS and, for those with subscribers in the UK and Australia, set up your alphanumeric sender ID. Before you begin You must turn on SMS before you can do any of t...

You will learn Learn how to format and import a list of SMS contacts into Klaviyo. You can only import SMS consent for people in countries where Klaviyo SMS is available.  Callout: Here, we discuss...

You will learn Learn how to create, change, and remove custom, subscribe keywords in Klaviyo.  Custom mobile keywords allow you to better control how you communicate with customers, helping you gro...

Overview After you’ve implemented SMS messaging into your campaigns and flows, you can assess the results for each of your message sends. How can you assess how effective your SMS messages are at g...

You will learn Learn how to improve your SMS click rates as well as about performance benchmarks for campaigns and flows. Click rate is the first metric you should look at when evaluating your SMS ...

You will learn Learn how to improve your SMS conversion rates as well as about performance benchmarks for campaigns and flows. Conversion rates show how many of your SMS recipients become customers...

You will learn Learn how to improve your SMS unsubscribe rates and about performance benchmarks for campaigns and flows. Having a high unsubscribe rate signals to wireless carriers that recipients ...

You will learn Learn how to A/B test SMS campaigns and what aspects to test in this article. With A/B testing for Klaviyo SMS, you can gain insight into your audience and use that information to op...

Overview This article runs through the several options for managing your SMS conversations, including:  Blocking the sender Archiving a message thread Unarchiving a message thread Marking a conver...

You will learn  Learn how to group your SMS subscribers by their country.  Before you begin When your SMS program stretches across multiple countries, you run into differences in language, complian...

Overview Certain jurisdictions require contact information in every commercial electronic message, such as emails and SMS. Per their rules, each message must have:  A valid mailing address (which ...

Overview Including a dynamic image allows you to personalize your text messages. For instance, you can show someone the exact product they viewed, started a checkout with, or bought. This article e...

You will learn Learn how to create flows to reply or create profile properties for a subscriber when they text certain words.  In Klaviyo, any SMS that a customer sends can be used to trigger a met...

Overview Learn how to create a custom Zapier webhook to send email and SMS consent to Klaviyo. This integration is not fully supported by Klaviyo, but can be used as a work around if needed. We re...

Overview Learn how to send test data to Zapier via a POST request when creating a webhook to send email and SMS consent to Klaviyo. This article builds off of the information in How to Send Consen...

Overview You can make data-driven marketing decisions by A/B testing your SMS messages in flows. You can A/B test your SMS messages in a few ways. You can look at the timing, the content, the numbe...

Overview SMS is a powerful tool for customer support, allowing you to quickly answer subscribers’ questions and hear their feedback. With Klaviyo two-way messaging, you can leverage SMS to provide ...

Overview After someone inputs their email in a signup form, you can use the success page to collect their SMS consent via a click-to-text button. This two-step approach makes it easy to gather cons...

Overview Knowing how different groups of subscribers engage with your SMS and MMS marketing messages is important for creating a sending schedule and driving high click rates. Frequently texting th...

Overview Learn how to manually remove SMS consent from a Klaviyo profile.  Only Owners, Admins, Managers, and Analysts can remove SMS consent in a profile.  Remove SMS Consent Navigate to the Profi...

Overview A transactional SMS is an essential, non-marketing text message. These messages are created within flows that are triggered by a purchase or other direct interaction with your brand in whi...

Overview If you previously started collecting SMS consent at checkout on Shopify Plus before X, you must remove the Klaviyo code snippet from your theme files. You can then collect consent using th...

Overview To stop collecting SMS consent at checkout, you need to: Remove the code snippet from your theme file in BigCommerce Uncheck the Collect SMS Subscribers box in Klaviyo In this article, w...