SMS How-Tos

Overview Custom mobile keywords allow you to better control how you communicate with customers, helping you grow your business while staying true to your brand. Klaviyo allows you to create, change...

Overview After you’ve implemented SMS messaging into your campaigns and flows, you can assess the results for each of your message sends. How can you assess how effective your SMS messages are at g...

Overview Bringing your SMS subscribers into one segment is important to trigger flows, create campaigns, gather business insight. Let’s walk through how to create that segment. Building the Segment...

Overview When you change your phone number, it’s important to keep subscribers informed and set the right expectations. First, send a final text message from your current (old) number that informs ...

Overview When your SMS program stretches across multiple countries, you run into differences in language, compliance laws, and more. To better target SMS subscribers in a certain country, you can c...

Overview Canada's Anti-Spam Legislation requires that you include contact information in every commercial electronic message, such as emails and SMS. Per their rules, each message must have:  A va...

Overview After someone inputs their email in a signup form, you can use the success page to collect their SMS consent via a click-to-text button. This two-step approach makes it easy to gather cons...

Overview Including a dynamic image allows you to personalize your text messages. For instance, you can show someone the exact product they viewed, started a checkout with, or bought. This article e...

Overview Alphanumeric sender IDs are the only sending numbers available in the UK. These number types allow you to choose your sender ID, making it easy to brand your SMS messages.  In this article...

Overview SMS is a powerful tool for customer support, allowing you to quickly answer subscribers’ questions and hear their feedback. With Klaviyo two-way messaging, you can leverage SMS to provide ...

Overview With the Magento 2 and Klaviyo integration, you can quickly grow your SMS subscriber list by collecting consent at checkout. Consent will be synced to Klaviyo once someone provides their p...

Overview Gathering consent for SMS marketing on your checkout page is the simplest way to grow your list. BigCommerce stores can take advantage of this with Klaviyo, allowing you to extend your rea...

Overview One of the best ways to grow your SMS subscriber list is to collect consent when someone checks out on your site. Klaviyo’s integration with WooCommerce allows you to sync consent when som...

Overview Collecting phone numbers at checkout is the most seamless way to get new SMS subscribers. Klaviyo’s integration with Shopify Plus allows you to take advantage of this option as long as you...

Overview In Klaviyo, any SMS that a customer sends can be used to trigger a metric-triggered flow. This makes it simple to run polls and surveys via SMS, sending automated responses or updating pro...

Overview You can make data-driven marketing decisions by A/B testing your SMS messages in flows. You can A/B test your SMS messages in a few ways. You can look at the timing, the content, the numbe...

Overview Knowing how different groups of subscribers engage with your SMS and MMS marketing messages is important for creating a sending schedule and driving high click rates. Frequently texting th...

Overview It’s important to routinely clean your list to remove unengaged recipients. Continuing to send SMS messages to someone who is no longer interested in receiving them can result in spam comp...

Overview A transactional SMS is an essential, non-marketing text message. These messages are created within flows that are triggered by a purchase or other direct interaction with your brand in whi...

Overview Wireless carriers, including AT&T, Verizon, T-Mobile, and Sprint, monitor SMS sent over their networks to prevent the delivery of spam. When messages are sent from a 10-digit long number, ...

Overview If you are currently sending from one or more long numbers and expect to ramp up your volume, you may want to switch to a toll-free number instead. This is a great option if you have notic...

Overview If you want to stop collecting SMS consent from customers, you must:  Remove the code snippet from your theme file in Shopify Plus Uncheck the Collect SMS Subscribers box in Klaviyo Here...

Overview To stop collecting SMS consent at checkout, you need to: Remove the code snippet from your theme file in BigCommerce Uncheck the Collect SMS Subscribers box in Klaviyo In this article, w...