How to indicate the country for an SMS import
You will learn
Learn how to indicate the country in a CSV file with SMS profiles.
In the instructions below, we use Google Sheets to indicate the country in an SMS list upload. This can be accompli...
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How to filter out unsubscribed SMS profiles in CSVs
You will learn
Learn how to filter your CSV file to remove SMS profiles who are currently unsubscribed.
If you move opted-out contacts to a new spreadsheet, you can upload them as unsubscribed to S...
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How to edit and delete quick responses
You will learn
Learn how to edit and delete a quick responses, which are templates you can use in your SMS conversations.
If you're looking for more information on adding quick response, check out...
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How to create and use quick responses
You will learn
Find out how to create and use quick responses in your SMS conversations.
Quick responses are templates you can insert into your one-to-one conversations. They save you time, as you...
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How to create a segment of SMS subscribers
You will learn
Learn how to create a segment of all of your opted-in SMS contacts.
Bringing your SMS subscribers into one segment is important to trigger flows, create campaigns, gather business i...
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How to turn on SMS in Klaviyo
You will learn
Learn how to enable SMS and, for those with subscribers in the UK and Australia, set up your alphanumeric sender ID.
Before you begin
You must turn on SMS before you can do any of t...
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How to upload a list of SMS contacts
You will learn
Learn how to format and import a list of SMS contacts into Klaviyo. You can only import SMS consent for people in countries where Klaviyo SMS is available.
Callout: Here, we discuss...
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How to add, update, or delete SMS custom keywords
You will learn
Learn how to create, change, and remove custom, subscribe keywords in Klaviyo.
Custom mobile keywords allow you to better control how you communicate with customers, helping you gro...
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How to Analyze SMS Data
Overview
After you’ve implemented SMS messaging into your campaigns and flows, you can assess the results for each of your message sends. How can you assess how effective your SMS messages are at g...
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How to increase SMS click rates
You will learn
Learn how to improve your SMS click rates as well as about performance benchmarks for campaigns and flows.
Click rate is the first metric you should look at when evaluating your SMS ...
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How to increase SMS conversion rates
You will learn
Learn how to improve your SMS conversion rates as well as about performance benchmarks for campaigns and flows.
Conversion rates show how many of your SMS recipients become customers...
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How to decrease SMS unsubscribe rates
You will learn
Learn how to improve your SMS unsubscribe rates and about performance benchmarks for campaigns and flows.
Having a high unsubscribe rate signals to wireless carriers that recipients ...
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How to A/B test SMS campaigns
You will learn
Learn how to A/B test SMS campaigns and what aspects to test in this article.
With A/B testing for Klaviyo SMS, you can gain insight into your audience and use that information to op...
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How to Block, Archive, or Mark SMS Conversations as Unread
Overview
This article runs through the several options for managing your SMS conversations, including:
Blocking the sender
Archiving a message thread
Unarchiving a message thread
Marking a conver...
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How to segment SMS subscribers by country
You will learn
Learn how to group your SMS subscribers by their country.
Before you begin
When your SMS program stretches across multiple countries, you run into differences in language, complian...
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How to Include Contact Information in an SMS
Overview
Certain jurisdictions require contact information in every commercial electronic message, such as emails and SMS. Per their rules, each message must have:
A valid mailing address (which ...
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How to Add a Dynamic Image to a Text Message
Overview
Including a dynamic image allows you to personalize your text messages. For instance, you can show someone the exact product they viewed, started a checkout with, or bought.
This article e...
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How to create flows to respond to sent SMS messages
You will learn
Learn how to create flows to reply or create profile properties for a subscriber when they text certain words.
In Klaviyo, any SMS that a customer sends can be used to trigger a met...
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How to Send Consent to Klaviyo via Zapier
Overview
Learn how to create a custom Zapier webhook to send email and SMS consent to Klaviyo.
This integration is not fully supported by Klaviyo, but can be used as a work around if needed. We re...
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How to Send Test Data to Zapier
Overview
Learn how to send test data to Zapier via a POST request when creating a webhook to send email and SMS consent to Klaviyo.
This article builds off of the information in How to Send Consen...
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How to Test SMS Messages in Flows
Overview
You can make data-driven marketing decisions by A/B testing your SMS messages in flows. You can A/B test your SMS messages in a few ways. You can look at the timing, the content, the numbe...
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How to Enable Mobile Support with Klaviyo SMS
Overview
SMS is a powerful tool for customer support, allowing you to quickly answer subscribers’ questions and hear their feedback. With Klaviyo two-way messaging, you can leverage SMS to provide ...
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How to Collect SMS Consent on a Form’s Success Page
Overview
After someone inputs their email in a signup form, you can use the success page to collect their SMS consent via a click-to-text button. This two-step approach makes it easy to gather cons...
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How to Create a Sending Schedule Based on SMS Engagement
Overview
Knowing how different groups of subscribers engage with your SMS and MMS marketing messages is important for creating a sending schedule and driving high click rates. Frequently texting th...
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How to Remove SMS Consent from a Profile
Overview
Learn how to manually remove SMS consent from a Klaviyo profile.
Only Owners, Admins, Managers, and Analysts can remove SMS consent in a profile.
Remove SMS Consent
Navigate to the Profi...
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How to Create Positive Experiences with Transactional SMS
Overview
A transactional SMS is an essential, non-marketing text message. These messages are created within flows that are triggered by a purchase or other direct interaction with your brand in whi...
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How to Disable SMS Consent at Checkout on Shopify Plus
Overview
If you previously started collecting SMS consent at checkout on Shopify Plus before X, you must remove the Klaviyo code snippet from your theme files. You can then collect consent using th...
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How to Disable SMS Consent at Checkout for BigCommerce
Overview
To stop collecting SMS consent at checkout, you need to:
Remove the code snippet from your theme file in BigCommerce
Uncheck the Collect SMS Subscribers box in Klaviyo
In this article, w...
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