Segment Best Practices

Overview Creating a sending schedule based on customer engagement is key to achieving strong open rates and maintaining a positive relationship with your email recipients. Sending too often to unen...

Overview   Segmentation enables you to gain detailed insights about customers so that you can produce a powerful, data-driven marketing strategy. While you may already be familiar with t...

Overview Creating a segment of recent cart abandoners is a great tool to retarget potential customers through other channels beyond email. For example, you can create a segment of recent cart aband...

Overview When sending campaigns, it can be useful to exclude a segment of contacts who are not opted in to receive marketing emails from you. This can be done in lieu of adding conditions to your t...

Using segmentation to identify the engagement level of your audience is one of the first steps to providing more relevant marketing communications. In this article, we'll walk through how to create...

Klaviyo automatically tracks profiles' first point of contact with your brand. This information is recorded in the How They Found You section on a profile page and can be used to build segments und...

Overview Allowing your subscribers to choose how often they hear from you is a great way to maintain engagement and reduce unsubscribes. If you come on too strong and send to your subscribers very ...

Segment Conditions Here are the conditions for this segment: What someone has done (or not done) > Has Placed Order > is at least 2 > over all time New to Klaviyo and need inspiration for segmenta...

Overview You can isolate a group of people that have all purchased a particular item but have not also purchased one or more related items to create a cross sell segment.  For example, if someone p...

Overview You can use a segment based on location to run a specific campaign by region, target a form to customers in a particular region, or understand the location of a subset of your customer bas...

Overview Creating a segment of our VIP customers can be useful if you are running a rewards program or would like to know who your most valuable customers are. There are two primary approaches you ...

Overview After you create a segment, you may want to iterate on it down the line without changing the conditions of the original segment. You can do this by cloning your original segment. You can t...